Service Coordinator

MSI Viking; Yanceyville (NC); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, disability, and life insurance

401k with Company match

Paid vacation and company holidays

Continuing Education Opportunities

Job summary

A leading supplier of precision measuring technologies is seeking a Customer Service Coordinator in Yanceyville, North Carolina. This role involves managing customer inquiries, resolving issues, and ensuring customer satisfaction. Candidates should possess 2-4 years of coordinating experience and have excellent communication and organizational skills. Benefits include competitive pay, insurance, 401k with company match, and paid vacation. Join a collaborative team committed to delivering tailored solutions.

Qualifications

• 2-4 years scheduling/coordinating experience preferred.
• Basic computer skills for Microsoft Windows, Excel, and data entry.
• Must manage customer inquiries effectively.

Responsibilities

• Give status updates to customers.
• Process customer purchase orders and create work orders.
• Quote and schedule lab work orders.

Skills

Excellent communication skills

Excellent organizational skills

Ability to multi-task

Education

High School Diploma or GED equivalent

Tools

Microsoft Windows

Excel

Word

Job description

MSI Viking is a leading supplier of precision measuring technologies known for our consultative and collaborative approach. We understand our customers' unique needs and provide tailored solutions to meet them. With a wide range of metrology products, ISO 17025 accredited calibration services, dimensional inspection, repair services, and custom-engineered solutions, MSI Viking delivers excellence in precision measurement.

We are currently seeking a skilled and customer-focused Customer Service Coordinator to join our team. In this role, you will manage customer inquiries, resolve customer issues, and ensure customer satisfaction. You will serve as our customers' main point of contact and work closely with our sales and technical teams to provide a seamless customer experience.

Duties/Responsibilities

• Give status updates to customers
• Process customer purchase orders and create work orders
• Quote and schedule lab work orders
• Schedule calibration of company standards
• Invoice work orders
• Assist other areas of warehouse when needed

Education and Experience

• 2-4 years scheduling/coordinating experience preferred
• Basic computer skills; Microsoft Windows, Excel, Word, and data entry
• High School Diploma or GED equivalent certification

Requirements

• Excellent communication skills (internal and external)
• Excellent organizational skills
• Ability to multi-task and work through interruptions
• Must be able to sit at a computer for 8-10 hours a day
• Able to lift up to 50lbs
• Bending, kneeling, standing, grasping objects required

Benefits

• Competitive pay based on skills and qualifications
• Medical, dental, disability, and life insurance
• 401k with Company match
• Paid vacation and company holidays
• Continuing Education Opportunities