Customer Service Coordinator

Mister Quik Home Services; Indianapolis (IN); On-site; USD 34,000 - 49,000; Full time

Benefits offered by this job

401(k) with company match

Health, dental, and vision insurance

Health savings account (HSA)

Paid time off

Paid holidays

Life and disability insurance

Employee discounts

Employee referral program

Job summary

Mister Quik Home Services in Indianapolis, IN is hiring a Customer Service Coordinator to join our fast-paced team. You’ll handle calls, schedule appointments, and help coordinate technicians while solving problems in real time.

This role emphasizes ownership, proactive communication, and the ability to move quickly to keep our home services operations running smoothly. On-site position with potential peak-season overtime.

Qualifications

• Experience in customer service, dispatch, call centers, scheduling or other fast-paced environments.
• Strong organizational skills and ability to manage multiple tasks.
• Proactive problem-solver with a can-do attitude.

Responsibilities

• Answer customers by phone, text, email, and web.
• Book service appointments and follow up with customers.
• Coordinate technician schedules and adjust the daily service board.
• Move appointments forward when earlier availability opens.
• Resolve scheduling and customer-service issues as they arise.
• Support technicians in the field and remove roadblocks.
• Follow up on unsold opportunities and unbooked calls.
• Make customer satisfaction calls after completed work.
• Help customers understand financing and payment options.
• Handle membership questions, renewals, and enrollments.
• Collect payments and assist with accounts receivable follow-up.
• Coordinate cancellations, warranties, callbacks, and service-recovery situations.
• Work with managers, field supervisors, technicians, and vendors.
• Keep customer information and documentation accurate.
• Request reviews from happy customers.

Skills

Customer service

Dispatch

Call centers

Scheduling

Hospitality

Sales support

Fast-paced environment

Job description

Indianapolis, IN | Full-Time | Up to $30/hour

Are You the Person Everyone Comes to When Something Needs to Get Done?

Customer Service Coordinator

Indianapolis, IN | Full-Time | Up to $30/hour

You're quick on your feet. You don't need someone standing over your shoulder telling you what to do next. When a customer has a problem, a schedule changes, or something unexpected happens, your first thought isn't "Who should handle this?"

It's "How do I fix it?"

If that sounds like you, keep reading.

Mister Quik Home Services is hiring a Customer Service Coordinator to join our Indianapolis team.

This is not your typical customer service job.

Yes, you'll talk with customers. Yes, you'll answer phones and schedule appointments. But you'll also help coordinate technicians, solve problems in real time, make decisions, recover opportunities, and help keep a fast-moving home services company running every day.

We're looking for a problem-solver, not just a phone-answerer.

You’ll Love This Role If You...

• Like being busy and having variety in your day
• Get satisfaction from solving problems
• Can make a decision and move forward without waiting to be told what to do
• Enjoy talking with people and helping customers
• Are naturally organized and good at keeping track of multiple things at once
• Stay calm when plans change
• Like being the person your team can count on
• Want a role where your decisions actually make an impact

What You’ll Be Doing

Your responsibilities will include, but are not limited to:

• Helping customers by phone, text, email, and web
• Booking service appointments and following up with customers
• Coordinating technician schedules and adjusting the daily service board
• Moving appointments forward when earlier availability opens
• Solving scheduling and customer-service problems as they happen
• Supporting technicians in the field and helping remove roadblocks
• Following up on unsold opportunities and unbooked calls
• Making customer satisfaction calls after completed work
• Helping customers understand financing and payment options
• Handling membership questions, renewals, and enrollments
• Collecting payments and assisting with accounts receivable follow-up
• Coordinating cancellations, warranties, callbacks, and service-recovery situations
• Working with managers, field supervisors, technicians, and vendors
• Keeping customer information and documentation accurate
• Requesting reviews from happy customers

What We’re Looking For

Experience in customer service, dispatch, call centers, scheduling, hospitality, sales support, or other fast-paced environments is helpful.

But experience alone isn't what we're hiring for.

We're looking for someone who is:

Driven. Dependable. Organized. Confident. Resourceful.

Someone who takes ownership.

Someone who follows through.

Someone who sees a problem and wants to solve it.

The Details

Pay: Up to $30/hour

Schedule: 10:00 AM–6:30 PM with a 30-minute lunch

Location: Indianapolis, IN 46268 — in person

Our business gets busy. During peak seasons (winter and summer), mandatory overtime may be required, including extended hours, weekends, and holidays based on customer demand.

Benefits

• 401(k) with company match
• Health, dental, and vision insurance
• Health savings account (HSA)
• Paid time off
• Paid holidays
• Life and disability insurance
• Employee discounts
• Employee referral program

Think You'd Be Good at This?

If you're looking for a job where you can sit back, follow a script, and wait for someone to tell you what to do next, this probably isn't the role for you.

But if you like moving fast, solving problems, helping people, and being trusted to make things happen, we want to meet you.