Customer Service Coordinator

Hunter Super Techs - TurnPoint; Grandville (MI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Short-Term Disability

Life Insurance

Accident Insurance

Legal Insurance

Employee Assistance Program (EAP)

401K with company match

Paid Time Off (PTO)

Paid Holidays

Same-day pay via TapCheck

Job summary

CareLinc is seeking a Rehab Coordinator to serve as the critical link between patients, providers, and payers in the Complex Rehab Technology (CRT) world. The Rehab Coordinator will be a problem solver, advocate, and healthcare ally ensuring smooth navigation through evaluations and authorizations.

Applicants should have 3+ years in healthcare/DME/insurance, with strong data-entry and communication skills. This on-site role offers competitive pay and comprehensive benefits as part of a dedicated

Qualifications

• High school diploma or equivalent (preferred).
• 3+ years of experience in healthcare, DME, or insurance (preferred).
• Experience with prior auths, billing, and patient-facing communication.
• Strong attention to detail and excellent data entry skills.
• Top-tier communication and a heart for helping others.

Responsibilities

• Coordinate appointments, evaluations, and follow-ups.
• Handle insurance verification, authorizations, and detailed medical documentation.
• Support patients with compassion and clarity as they navigate the CRT process.
• Maintain HIPAA-compliant records and collaborate across teams.
• Stay on top of Medicare/Medicaid guidelines and payer-specific requirements.

Skills

Healthcare experience

Prior authorizations

Billing

Patient communication

Data entry

Education

High school diploma or equivalent

Tools

HIPAA compliance

Job description

Are you a detail-driven, patient-focused superstar who thrives in a fast-paced healthcare environment? Do you love helping others navigate complex systems and want to make a real impact on people’s lives? If so, we wantYOUon our CareLinc team!

What You’ll Be Doing:

As aRehab Coordinator, you’ll be the critical link between patients, providers, and payers in the Complex Rehab Technology (CRT) world. Think of yourself as a professional problem solver , advocate , and all-around healthcare superhero.

• Coordinate appointments, evaluations, and follow-ups
• Handle insurance verification, authorizations, and detailed medical documentation
• Support patients with compassion and clarity as they navigate the CRT process
• Maintain accurate, HIPAA-compliant records and collaborate across teams
• Stay on top of Medicare/Medicaid guidelines and payer-specific requirements

What You Bring:

• High school diploma or equivalent (preferred)
• 3+ years of experience in healthcare, DME, or insurance (preferred)
• Experience with prior auths, billing, and patient-facing communication
• Strong attention to detail and excellent data entry skills
• Top-tier communication and a heart for helping others
• Competitive Pay
• Medical Insurance -Recognized in the Top 10% in the Nation within our industry!
• Vision insurance
• Additional insurances; Short-Term Disability, Life Insurance, accident, legal, and more!
• Same day pay available with TapCheck!
• PTO
• Paid Holidays
• 401K with company match
• EAP - Employee Assistance Program (available immediately to you and your dependents)

We're more than a medical equipment provider—we're Partners in CARE, empowering independence and dignity through our core values:

Working in Rehab means making a tangible difference in people’s lives every single day. Join a passionate, dedicated team that values growth, support, and excellence.