Care Coordinator - Rehab

Complete Care; DeLand (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Complete Care is seeking a Care Coordinator-Rehab to join our team in Florida. The role focuses on delivering therapies safely, documenting precisely, and supporting care plans to improve patient outcomes.

Ideal candidates have 1–2 years in rehab or patient support, strong communication, and proficiency with EHR systems. This on-site position emphasizes teamwork, attention to detail, and adaptability in a fast-paced clinic environment.

Qualifications

• 1-2 years of rehab, therapy, or patient support experience.
• Excellent communication and patient engagement skills.
• EHR/documentation proficiency and attention to detail.

Responsibilities

• Deliver therapies with safety and precision.
• Document therapies in real time and ensure accuracy.
• Coordinate insurance and billing-related workflows.
• Support care plan scheduling and cross-team collaboration.
• Monitor patient tolerance and escalate clinical concerns.
• Maintain KPI-aligned care delivery and compliance.

Skills

Strong communication

Documentation proficiency

EHR proficiency

Team collaboration

Attention to detail

Job description

Are you passionate about helping others and ready for a career where every day truly matters? At Complete Care, we believe in healing with heart - and we’re looking for a compassionate, energetic Care Coordinator-Rehab to join our growing team! If you thrive in a fast-paced environment, love connecting with people, and take pride in delivering exceptional care, we’d love to hear from you.

Position Purpose:

At Complete Care, Patient is Priority. We operate as one unified care team dedicated to delivering exceptional outcomes together.

The Care Coordinator: Rehab supports clinical care by delivering therapies safely and accurately, reinforcing care plan adherence, documenting thoroughly, supporting compliance workflows, and collaborating across departments to optimize patient outcomes.

Summary of Duties:

Executes therapeutic protocols, monitors patient compliance, ensures accurate documentation, supports insurance coordination, and collaborates with administrative and clinical teams to maintain seamless treatment-floor operations.

Therapy Delivery & Clinical Care Support

• Deliver provider-directed therapies with precision and safety.
• Prepare patients for examinations and explain expectations.
• Document all therapies accurately and in real time.
• Monitor patient tolerance and elevate clinical concerns appropriately.
• Reinforce patient understanding of therapy purpose, expectations, and care progression.
• Distribute Durable Medical Equipment (DME) and provide patient training on proper use, safety, and care.

Care Plan Fulfillment & Outcome Support

• Ensure patients receive therapies according to provider-prescribed cadence.
• Identify care plan deviations and elevate to the Lead Care Coordinator.
• Support care plan scheduling through communication with Administrative Care Coordinators.

Documentation & Order Completion

• Document all therapy services accurately in the EHR.
• Ensure therapy documentation supports billing integrity.
• Communicate provider-directed orders (DME, imaging, re-exams) for proper scheduling.

Insurance, Billing & Pre-Authorization Support (Clinical Coordination)

• Escalate missing or unclear authorizations to Administrative Care Coordinators.
• Support billing integrity through complete and timely documentation.
• Identify authorization barriers impacting care and communicate appropriately.

Compliance, Production & KPI Alignment

• Monitor patient attendance and elevate compliance gaps.
• Support KPI goals linked to therapy throughput and care plan adherence.
• Participate in team huddles and workflow discussions.

Team Collaboration & Clinic Support

• Collaborate with Administrative Care Coordinators, Lead Care Coordinator, providers, and imaging teams.
• Support unified patient care and interdepartmental teamwork.

Clinic Culture Expectations

• Demonstrate professionalism, patience, and emotional intelligence.
• Strong communication and patient engagement skills.
• Attention to detail and consistency in therapy delivery.
• EHR and documentation proficiency.
• Team-oriented mindset and adaptability.

Experience Requirements

Preferred:

• 1-2 years of rehab, therapy, or patient support experience.

We will train patient-centered candidates demonstrating reliability and professionalism.

Clinic hours:

• Monday: 8:00 AM - 12:00 AM, 3:00 PM - 6:00 PM
• Tuesday: 10:00 AM - 1:00 PM, 4:00 PM - 7:00 PM
• Thursday: 10:00 AM - 1:00 PM, 4:00 PM - 7:00 PM
• Friday: 8:00 AM - 2:00 PM

Employment is contingent upon successful completion of a Level 2 background check, in accordance with applicable state and federal regulations. More information regarding the screenings can be found at the following link:

Join the Complete Care Family

If you’re ready to be part of a team that values compassion, professionalism, and excellence in patient care, Complete Care is the place for you. Join us in making a difference in the lives of our patients every day.

Complete Care proudly provides equal employment opportunities to all individuals regardless of race, ethnicity, beliefs, religion, marital status, gender, gender identity, citizenship status, age, veteran status, or disability.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.