Complex Rehab Lead - Harrisburg, PA

BLACKBURNS PHYSICIANS PHARMACY INC; Harrisburg (Dauphin County); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Comprehensive Training

Career Growth Opportunities

Job summary

JobRx, Inc. in Harrisburg, PA is looking for a dedicated Complex Rehab Lead to manage rehabilitation patient accounts and enhance mobility solutions. You will coordinate medical equipment from intake through delivery, managing relations with patients and providers while ensuring compliance with regulations.

The ideal candidate has healthcare background experience, strong organizational skills, and excels in a fast-paced environment. Training and career growth are provided, making this a rewarding opportunity.

Qualifications

• 1-3 years of experience in the home and durable medical industry required.
• Medicare/Medicaid experience required.
• Strong organizational and communication skills.

Responsibilities

• Coordinate rehab patient accounts from intake through delivery.
• Serve as a primary contact for multiple stakeholders.
• Manage insurance verification and documentation.

Skills

Customer service skills

Organizational skills

Problem-solving abilities

Leadership qualities

Education

High School Diploma or Technical Degree

Tools

Microsoft Office

Microsoft Outlook

Job description

Location: Harrisburg, PA

Department: Complex Rehabilitation

Make an Impact. Take Ownership. Help Change Lives.

At Blackburn's, we believe in putting people first-our patients, our employees, and our communities. As a trusted provider of Complex Rehabilitation Technology (CRT), we're looking for a motivated, solutions-oriented Complex Rehab Lead to join our growing Harrisburg team.

This is more than an administrative role. We're seeking someone who takes initiative, thrives on ownership, and enjoys being a trusted resource for both patients and teammates. The ideal candidate is a self-starter who can independently manage priorities, identify opportunities for improvement, and help drive successful outcomes for our patients and team.

What You'll Do

As a Complex Rehab Lead, you'll play a critical role in supporting patients who depend on specialized mobility and rehabilitation equipment to maintain their independence and quality of life.

• Coordinate rehab patient accounts from intake through delivery and funding approval
• Serve as a primary point of contact for patients, caregivers, therapists, physicians, and referral sources
• Manage insurance verification, prior authorizations, and documentation requirements
• Prepare and process orders while ensuring accuracy and compliance
• Collaborate with ATPs, clinicians, and internal departments to keep accounts moving forward
• Proactively identify and resolve obstacles that could delay patient care or equipment delivery
• Maintain accurate documentation and account records within company systems
• Support process improvement initiatives and contribute ideas that enhance efficiency and patient experience
• Act as a dependable resource within the department by helping prioritize work, sharing knowledge, and promoting team success

What We're Looking For

Successful candidates will bring a combination of customer service, organization, problem-solving, and leadership qualities.

• Self-motivated and able to work independently with minimal supervision
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Excellent communication and relationship-building skills
• Professional, compassionate, and patient-focused approach
• Comfortable taking ownership of challenges and driving solutions
• Experience in healthcare, insurance, rehabilitation, case management, or medical equipment is preferred but not required

Why Blackburn's?

Meaningful Work

Every day, you'll help individuals gain access to life-changing equipment that improves mobility, independence, and quality of life.

Leadership Opportunity

We're looking for someone who wants to be more than a coordinator-someone who takes initiative, leads by example, and helps elevate the performance of the team.

Comprehensive Training

Our structured onboarding and training program is designed to set you up for long-term success.

Career Growth

Join a growing organization that values internal development, professional growth, and promoting talent from within.

If you're someone who enjoys taking ownership, solving problems, and making a meaningful impact in the lives of others, we'd love to hear from you.

• 1-3 years of experience in the home and durable medical industry required
• Medicare/Medicaid experience required
• High School Diploma or Technical Degree required (college coursework or degree preferred)
• Strong organizational and communication skills
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment
• Proficiency in Microsoft Office, Outlook, and internet-based applications
• Familiarity with medical terminology, anatomy, or rehab services is a plus
• Customer-focused mindset with strong problem-solving skills and attention to detail