Customer Service Coordinator

100Hires, Inc.; Garden Grove (CA); On-site; USD 40,000 - 52,000; Full time

Job summary

100Hires, Inc. is seeking a Customer Service Coordinator in Garden Grove, CA to support the team with high-volume administrative tasks, order management, and system data maintenance.

You’ll work cross-functionally with Customer Service, Planning, Scheduling, and other teams to ensure accurate order information and timely processing of requests. The role emphasizes sharp communication, data accuracy, and efficient handling of inquiries in a fast-paced environment.

Qualifications

• Requires 1+ year in business administration or customer service.
• Strong written and verbal communication skills.
• Professional telephone etiquette in a high-volume environment.
• Excellent organizational skills with the ability to multitask in a fast-paced setting.
• Typing speed of at least 50 WPM.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Working knowledge of order-entry database systems; QAD experience a plus.

Responsibilities

• Manage the shared Customer Service inbox and triage inquiries.
• Follow up with customers on open orders and inquiries to support timely resolution.
• Support pricing updates for open orders; contact customers and update records.
• Maintain accurate order documentation and perform data entry, PO revisions, and system checks.
• Upload and manage customer purchase orders in internal systems.
• Collaborate with Planning, Scheduling, and cross-functional teams on expedites and prioritization.
• Support backlog management with status updates and communication.
• Complete administrative tasks, reporting, and special projects as assigned.

Skills

Communication

Multitasking

Phone etiquette

Organizational skills

Typing speed

Education

High School Diploma or GED

Associate/Bachelor’s Degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Order-entry systems

Job description

**Position Summary**We are seeking a Customer Service Coordinator to support the Customer Service team with high-volume administrative tasks, customer follow-ups, order management, and system data maintenance. The role will work closely with Customer Service, Planning, Scheduling, and other cross-functional teams to ensure timely processing of customer requests and accurate order information.**Key Responsibilities**Manage the shared Customer Service inbox, triage incoming requests, and route or respond to inquiries in a timely manner.Follow up with customers regarding open orders, requests, and inquiries to support timely resolution.Support a pricing update project for open orders, including contacting customers, requesting revised purchase orders, and updating system records.Maintain accurate order documentation and perform data entry, order updates, PO revisions, and system accuracy checks.Upload and manage customer purchase orders in internal systems, including AI reader/DocLib when applicable.Collaborate with Planning, Scheduling, and cross-functional teams on expedite requests and order prioritization.Support backlog management by tracking open orders, maintaining updates, and communicating status.Complete administrative tasks, reporting, and special projects as assigned by management.**Qualifications**High School Diploma or GED required.Associate’s or Bachelor’s degree preferred.1+ year of business administrative or customer service experience required.Strong written and verbal communication skills.Professional telephone etiquette and ability to work in a high-volume request environment.Excellent organizational skills with the ability to multitask in a fast-paced environment.Minimum typing speed of 50 WPM.Proficiency with Microsoft Office, especially Word, Excel, and Outlook.Working knowledge of order-entry database systems; QAD experience is a plus.**Education**High School Diploma or GED — RequiredAssociate’s/Bachelor’s Degree — PreferredYou should be proficient in:Customer ServiceMicrosoft Excel