Customer Service Coordinator

Accelera; Garden Grove (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

Accelera is seeking a Customer Service Coordinator to manage high-volume administrative tasks, handle customer communications, and oversee order workflows. You will work with Planning and Scheduling to prioritize requests and maintain precise order details.

The role requires a high school diploma or GED, 1+ year admin or customer service experience, and strong MS Office proficiency. Data integrity and effective communication are essential in this on-site position.

Qualifications

• High School Diploma or GED required.
• Associate’s or Bachelor’s degree preferred.
• At least 1 year of admin or customer service experience is needed.
• Strong written and verbal communication skills required.
• Maintain professional demeanor while handling high-volume requests.
• Proficient in MS Office and data entry.
• Typing speed minimum 50 WPM.
• Experience with database systems, QAD knowledge is a plus.

Responsibilities

• Oversee the customer service email account and triage messages promptly.
• Follow up on pending orders to drive faster resolutions.
• Coordinate with clients to secure revised POs and update system data.
• Ensure data integrity in order documentation and PO revisions.
• Upload and manage customer POs in internal platforms; use AI tools when appropriate.
• Collaborate with Planning and Scheduling to prioritize urgent requests.
• Track order backlog and communicate status of open orders.
• Perform general administrative tasks and generate reports as needed.

Skills

Clear communication

Phone etiquette

Organizational skills

Typing speed 50 WPM

Education

High School Diploma or GED

Associate’s or Bachelor’s Degree (Preferred)

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

QAD

Job description

We are looking for a dedicated Customer Service Coordinator to assist our team by handling significant administrative volume, managing customer communications, overseeing order workflows, and ensuring data integrity. By partnering with departments such as Planning, Scheduling, and other internal groups, you will play a vital role in facilitating efficient request processing and maintaining precise order details.

Primary Duties

• Oversee the general customer service email account to ensure all incoming messages are triaged and addressed promptly.
• Enhance customer satisfaction by proactively following up on pending orders and inquiries to drive faster resolutions.
• Contribute to the success of our pricing update initiative by coordinating with clients to secure revised purchase orders and adjusting system data accordingly.
• Ensure high standards of data integrity by managing order documentation, performing precise data entry, and verifying the accuracy of PO revisions.
• Streamline order processing by uploading and managing customer purchase orders within our internal platforms, utilizing AI tools when appropriate.
• Work alongside Planning and Scheduling departments to help prioritize urgent requests and improve overall order fulfillment speed.
• Assist in managing the order backlog by tracking status updates and ensuring clear communication regarding open orders.
• Execute various administrative duties, generate reports, and handle specific projects as directed by leadership.

Required Qualifications

• A High School Diploma or GED is mandatory for this position.
• An Associate’s or Bachelor’s degree is considered an asset.
• At least one year of professional experience in an administrative or customer service capacity is necessary.
• Demonstrate clear and effective written and verbal communication abilities.
• Maintain a professional demeanor on the phone while managing a high volume of requests.
• Utilize strong organizational skills to effectively handle multiple tasks in a rapid work environment.
• Maintain a minimum typing speed of 50 WPM.
• Demonstrate proficiency in Microsoft Office applications, with a focus on Word, Excel, and Outlook.
• Possess a working understanding of database systems for order entry, with QAD software knowledge being a distinct advantage.

Educational Background

• High School Diploma or GED (Required)
• Associate’s or Bachelor’s Degree (Preferred)