Customer Service Coordinator

Raymour & Flanigan Furniture and Mattresses; Buffalo (NY); On-site; USD 34,000 - 45,000; Full time

Job summary

Raymour & Flanigan in Buffalo, NY is seeking a Customer Service Dispatcher to schedule and confirm repair service calls, coordinate with technicians, and resolve issues. You will work with a team and independently to ensure timely, courteous service.

The role requires excellent phone etiquette, strong interpersonal and computer skills, and the ability to multi-task in a fast-paced environment. High school diploma required; day, night and weekend hours may be needed.

Qualifications

• Excellent phone etiquette.
• Interpersonal skills.
• Strong computer skills.
• Excellent time management.
• Ability to work independently.
• Ability to multi-task.
• Customer service skills.
• Experience in a fast-paced environment.
• Prior call center experience and prior dispatcher experience is preferable.
• High School Diploma or equivalent

Responsibilities

• Schedule and confirm customer repair service calls.
• Coordinate and communicate with repair technician.
• Work independently to resolve customer service issues.
• Adhere to proper Warranty and protection guidelines.
• Serve as liaison between customers and the repair technician.
• Complete reports and other tasks/assignments as required.
• Exhibit excellent listening skills and the ability to work independently and with a team.
• Perform additional functions as assigned by management.

Skills

Phone etiquette

Interpersonal skills

Computer skills

Time management

Independent work

Multi-tasking

Customer service

Fast-paced environment

Call center experience (preferable)

Dispatcher experience (preferable)

Education

High School Diploma or equivalent

Job description

Description

At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its associates by recognizing each individual's potential and investing in their future success!

Expectations:

• Schedule & confirm customer repair service calls.
• Coordinate & communicate with repair technician.
• Work independently to resolve customer service issues.
• Adhere to proper Warranty and protection guidelines.
• Serve as liaison between customers and the repair technician.
• Complete reports and other tasks/assignments as required.
• You must have excellent listening skills and the ability to work independently and with a team.
• Perform additional functions that may be assigned at the discretion of management.

Qualifications:

• Excellent phone etiquette
• Interpersonal skills
• Strong computer skills
• Excellent time Management
• Ability to work independently
• Ability to multi-task
• Customer service skills
• Experience in a fast-paced environment
• Prior call center experience and prior dispatcher experience is preferable.
• High School Diploma or equivalent
• Able to work day, night and weekend hours

Raymour & Flanigan proudly supports a drug and smoke free work environment.

Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.

Raymour & Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.