Customer Service Coordinator

Raymour-; Maywood (NY); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Health, Dental & Vision Coverage

401(k) with Company Match

Paid Vacation and Holidays

Health Savings Account

Flexible Spending Account

Training and Development

Tuition Reimbursement Program

Merchandise Discount

Short & Long Term Disability

Group Life Insurance

Specified Disease Insurance

Job summary

Raymour & Flanigan is seeking a customer service/dispatcher in the United States. The role involves coordinating with repair technicians, resolving customer issues, and serving as a liaison while following warranty guidelines.

Candidates should have strong listening skills and the ability to work independently or in a team, with day, night, and weekend availability. The position includes a comprehensive benefits package and opportunities for growth within a privately held company known for

Qualifications

• High school diploma or equivalent required.
• Strong interpersonal and communication skills.
• Ability to work independently and in a fast-paced environment.
• Experience in a call center and dispatcher role preferred.
• Ability to multi-task and handle multiple priorities.
• Willingness to work day, night and weekend hours.

Responsibilities

• Coordinate and communicate with repair technicians.
• Resolve customer service issues independently.
• Adhere to warranty and protection guidelines.
• Serve as liaison between customers and repair technicians.
• Complete reports and assigned tasks.
• Demonstrate excellent listening skills and teamwork.
• Perform additional duties as required by management.

Skills

Interpersonal skills

Independent work

Multi-tasking

Fast-paced environment experience

Call center experience

Dispatcher experience (preferred)

High School Diploma or equivalent

Day/night/weekend availability

Education

High School Diploma or equivalent

Job description

At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its associates by recognizing each individual's potential and investing in their future success!

• Coordinate & communicate with repair technician.
• Work independently to resolve customer service issues.
• Adhere to proper Warranty and protection guidelines.
• Serve as liaison between customers and therepair technician.
• Complete reports and other tasks/assignments as required.
• You must have excellent listening skills and the ability to work independently and with a team.
• Perform additional functions that may be assigned at the discretion of management.

Qualifications:

• Interpersonal skills
• Ability to work independently
• Ability to multi-task
• Experience in a fast-paced environment
• Prior call center experience and prior dispatcher experience is preferable.
• High School Diploma or equivalent
• Able to work day, night and weekend hours

Raymour & Flanigan proudly supports a drug and smoke free work environment.

Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.

Raymour & Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.

Wage Range

$17 - $24 Hourly

Raymour & Flanigan offers competitive compensation and a comprehensive benefits package:

• Excellent Health, Dental & Vision Coverage
• 401(k) with a Company Match
• Paid Vacation and Holidays
• Health Savings Account
• Flexible Spending Account
• Training and Development
• Tuition Reimbursement Program
• Generous Merchandise Discount
• Short & Long Term Disability
• Group Life Insurance
• Specified Disease Insurance