Customer Care & Finance Support - Growth & Bonus Eligible

Security Finance; Cleveland (OH); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

Profit sharing

401k with matching

Paid sick, holiday, and vacation time

Monthly bonus potential

TOP-of-the-line training

Job summary

Security Finance in Cleveland, Ohio is looking for a Customer Service Representative to provide exceptional customer service and assist with automobile financing needs. You will engage with customers both over the phone and in-person, helping them resolve issues effectively.

This role offers an excellent benefits package, including medical insurance, 401k matching, monthly bonus potential, and robust training programs. The company fosters community service and personal growth for all employees. Join us to make a difference!

Qualifications

• Previous customer service and/or collections experience.
• Valid state driver's license with an acceptable record.
• Access to a reliable automobile for work use.

Responsibilities

• Provide outstanding customer service and problem resolution.
• Perform collection activities on delinquent accounts.
• Assist with insurance verifications.
• Perform Welcome Calls.
• Act as backup to receive loan payments and fund loans.
• Perform Skip Tracking and other locate activities.

Skills

Customer service experience

Collections experience

Communication skills

Problem resolution abilities

Job description

Security Finance in Cleveland, Ohio is looking for a Customer Service Representative to provide exceptional customer service and assist with automobile financing needs. You will engage with customers both over the phone and in-person, helping them resolve issues effectively.

This role offers an excellent benefits package, including medical insurance, 401k matching, monthly bonus potential, and robust training programs. The company fosters community service and personal growth for all employees. Join us to make a difference!