Customer Service/Client Relations

pacificoffice; Agoura Hills (CA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Leadership growth

Team environment

Health insurance

401k match

Paid time off

FSA/HSA programs

Competitive pay

Job summary

Pacific Office Automation in Agoura Hills, CA hires for a Customer Service/Client Relations role. You will support phone and email inquiries, process sales orders, and coordinate with sales and service to ensure client satisfaction. The position emphasizes organization, teamwork, and customer-focused problem solving.

The role offers growth, comprehensive benefits, and a collaborative team environment in a technology-driven office setting.

Qualifications

• Bachelor’s degree preferred.
• High-quality verbal and written communication.
• Strong math abilities are necessary.
• Experience with accounts receivable is highly preferred.
• Experience using spreadsheets, databases, and word processing software, such as Microsoft Word, Excel, and PowerPoint.

Responsibilities

• Answering phones
• Greeting and daily clerical work
• Processing customer sales orders
• Coordinating customers with the sales and service department
• Reaching out to the current customer base to stay connected
• Sending out promos
• Staying up to date with equipment
• Understand customer needs and requirements
• Accounts receivable
• Ability to handle high-volume phone calls and emails
• Strong problem-solving abilities and phone presence
• Excellent time management, organizational skills, and ability to work independently

Skills

Verbal communication

Written communication

Math skills

AR experience

Education

Bachelor’s degree

Tools

Excel

Word

PowerPoint

Databases

Job description

Pacific Office Automation is the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in ten western states: OR, WA, CA, AZ, NM, NV, UT, ID, CO, & TX. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.

At Pacific Office Automation, you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.

Position

We are looking to hire a Customer Service/Client Relations at our office in Agoura Hills, CA. If you have a passion for customer service, are organized, and love working in a team player environment, we want to hear from you!

Essential Job Duties

• Answering phones
• Greeting and daily clerical work
• Processing customer sales orders
• Coordinating customers with the sales and service department
• Reaching out to the current customer base to stay connected
• Sending out promos
• Staying up to date with equipment
• Understand customer needs and requirements
• Accounts receivable
• Ability to handle high-volume phone calls and emails
• Strong problem-solving abilities and phone presence
• Excellent time management, organizational skills, and ability to work independently

Qualifications

• Bachelor’s degree preferred
• High-quality verbal and written communication
• Strong math abilities are necessary
• Experience with accounts receivable is highly preferred
• Experience using spreadsheets, databases, and word processing software, such as Microsoft Word, Excel, and PowerPoint

What we offer

• Advancement and growth into leadership roles
• Team-player environment
• Medical/Dental/Vision/Life insurance plans
• Matched 401k
• PTO, Vacation, Sick Leave
• FSA/HSA Programs
• $22 to $24 an hour - Depending on experience

Our Commitment to Diversity and Inclusion

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.