Customer Service Clerk - Part-Time

a 2017 study for the Ohio Library Council found; Medina, Northern (OH, KY); Hybrid; USD 19,000 - 22,000; Part time

Benefits offered by this job

Vacation

Sick leave

Personal days

Holidays

Public Employees Retirement System

Job summary

Medina County District Library is seeking a Customer Service Clerk to provide great customer service to patrons and staff.

Duties include registering new patrons, checking out materials, assisting patrons with Library equipment, collecting monies, preparing and making bank deposits, resolving problems for patrons, processing library materials, answering telephones, serving as a receptionist welcoming patrons to the library and performing other clerical duties as assigned.

Qualifications

• High school degree or equivalent required.
• One year experience working with the public preferred.
• Keyboarding skills required.
• Ability to learn computerized circulation system.
• Ability to perform simple calculations; good language use.
• Friendly in dealing with others; able to work as a team member.

Responsibilities

• Register new patrons and check out materials.
• Assist patrons with library equipment.
• Collect monies and prepare bank deposits.
• Resolve patron problems and answer telephones.
• Serve as reception and welcome patrons to the library.
• Perform other clerical duties as assigned.

Skills

Customer service

Teamwork

Keyboarding

Language skills

Education

High school diploma or equivalent

Tools

Computerized circulation system

Job description

REQUIRED KNOWLEDGE AND ABILITIES TO PERFORM THE FOLLOWING:

The Medina County District Library is seeking a Customer Service Clerk to provide great customer service to patrons and staff. Duties include but are not limited to registering new patrons, checking out materials, assisting patrons with Library equipment, collecting monies, preparing and making bank deposits, resolving problems for patrons, processing library materials, answering telephones, serving as a receptionist welcoming patrons to the library and performing other clerical duties as assigned.

QUALIFICATIONS:

Candidate must possess a high school degree or equivalent, one year experience working with the public; keyboarding skills; ability to learn computerized circulation system, perform simple calculations, use language effectively, be friendly in dealing with others, and ability to work as a team member. Customer service experience a plus.

WAGE:

$13.62 per hour; additional $2.00 per hour Sunday premium; Grade 1

BENEFITS:

Vacation, sick leave, personal days, holidays, and other benefits based on Union contract;

Public Employees Retirement System

HOURS

Part time; 20 hours per week; flexible schedule required including some evenings, Saturdays and Sundays (schedule subject to change based on needs of the library)

MEDINA COUNTY DISTRICT LIBRARY is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.