Spring Intern - Customer Contact Center

City of Chesapeake Virginia; Chesapeake (VA); On-site; USD 20,000 - 28,000; Part time

Benefits offered by this job

Flexible hours between 8:00 a.m. and 5

Up to 360 total hours

Job summary

The City of Chesapeake Virginia invites applicants for a Spring Intern position in the Customer Contact Center. You will assist with responding to inquiries, routing requests, and documenting interactions while gaining hands-on experience in municipal operations.

Requirements include being a college student in good standing or a recent graduate within one year. The role offers up to 30 hours per week with flexible scheduling between 8:00 a.m.

Qualifications

• Must be a college student in good academic standing or a recent graduate within one year.
• Ideal candidate is a current college student; preferably a junior, senior, or graduate student.
• Open date 10/16/2026 and close date 10/26/2026.

Responsibilities

• Responds to customer inquiries by phone and email, directing residents to appropriate City departments and resources.
• Documents, enters, and tracks customer inquiries and service requests.
• Researches City services and procedures to provide accurate information to residents.
• Communicates with residents and City employees to address questions and route concerns for resolution.
• Performs data entry, maintains records, and assists with general administrative tasks and special projects.

Job description

Please see Special Instructions for more details.

Students will be limited to one internship per school year. Spring 2027 internships begin on or after January 11, 2026. The length of the internship may vary depending on the student’s availability. The student may work up to 30 hours per week for a maximum of 360 hours.

Those participating in the Internship Program will be responsible for:

• Providing their own transportation to and from work;
• Arriving at the work site at the time designated by supervisor;
• Performing the tasks assigned by supervisor;
• Demonstrating honestly, punctuality, courtesy, a cooperative attitude, appropriate dress, and a willingness to learn;
• Conform to the guidelines of the internship work site.

Position Information

• Working Title of Vacant Position: Spring Intern - Customer Contact Center
• Job Type: Seasonal/Substitute
• Posting Type: Intern
• Number of Vacancies: 1
• Department: CUSTOMER CONTACT CENTER
• Division: CUSTOMER CONTACT CENTER
• Requisition Number: 2026482
• Number of hours worked per week: Up to 30 hours per week
• Work Schedule: Up to 30 hours per week; Flexible hours between 8:00 a.m. - 5:00 p.m., Monday - Friday.
• Work Site Location: Chesapeake, VA
• Position Driving Requirement: N – Never
• Pay Grade: N/A
• Advertised Salary: $17.50 per hour

Pay Basis

Job Description

Seeking a motivated and customer-focused intern to support the City of Chesapeake’s Customer Contact Center. This position assists with responding to customer inquiries, providing information about City services, routing requests to appropriate departments, and documenting customer interactions. The internship provides hands‑on experience in customer service, communication, and municipal operations.

Typical tasks include, but are not limited to:

• Responds to customer inquiries by phone and email, providing courteous service and directing residents to appropriate City departments and resources.
• Assists with documenting, entering, and tracking customer inquiries and service requests.
• Researches City services and procedures to help provide accurate information to residents.
• Communicates with residents and City employees to address questions and route concerns for resolution.
• Performs data entry, maintains records, and assists with general administrative tasks and special projects.

Required Qualifications

Must be a college student in good academic standing, or a recent college graduate (i.e., within one year of graduation).

Preferred Qualifications

The ideal candidate is a college student in good standing – preferably a junior, senior, or graduate student -who is currently enrolled in an accredited college or university, or who has graduated within the past year.

Job Open Date 10/16/2026

Job Close Date 10/26/2026

Open Continuous No

Special Instructions to Applicants

Students will be limited to one internship per school year. Spring 2027 internships begin on or after January 11, 2026. The length of the internship may vary depending on the student’s availability. The student may work up to 30 hours per week for a maximum of 360 hours.

Those participating in the Internship Program will be responsible for:

• Providing their own transportation to and from work;
• Arriving at the work site at the time designated by supervisor;
• Performing the tasks assigned by supervisor;
• Demonstrating honestly, punctuality, courtesy, a cooperative attitude, appropriate dress, and a willingness to learn;
• Conform to the guidelines of the internship work site.

ADA Checklist

Overall Physical Strength Demands

Overall Physical Strength Demands

Overall Physical Strength Demands S=Sedentary - Exerting up to 10 lbs. occasionally or small weights frequently; sitting most of the time.

Physical Demands

C = Continuously- 2/3 or more of the time.F = Frequently- From 1/3 to 2/3 of the time.O = Occasional- Up to 1/3 of the time.R = Rarely- Less than 1 hour per week.N = Never- Never occurs.

Standing

Standing Occasionally- Up to 1/3 of the time.

Sitting

Sitting Continuously- 2/3 or more of the time.

Walking

Walking Occasionally- Up to 1/3 of the time.

Lifting

Lifting Rarely- Less than 1 hour per week.

Lifting Amount

Lifting Amount Exerting up to 10 lbs

Carrying

Carrying Occasionally- Up to 1/3 of the time.

Carrying Weight

Carrying Weight Exerting up to 10 lbs

Pushing/Pulling

Pushing/Pulling Rarely- Less than 1 hour per week.

Pushing/Pulling Weight

Pushing/Pulling Weight Exerting up to 10 lbs

Reaching

Reaching Occasionally- Up to 1/3 of the time.

Handling

Handling Occasionally- Up to 1/3 of the time.

Fine Dexterity

Fine Dexterity Rarely- Less than 1 hour per week.

Kneeling

Kneeling Rarely- Less than 1 hour per week.

Crouching

Crouching Rarely- Less than 1 hour per week.

Crawling

Crawling Rarely- Less than 1 hour per week.

Bending

Bending Rarely- Less than 1 hour per week.

Twisting

Twisting Rarely- Less than 1 hour per week.

Climbing

Climbing Rarely- Less than 1 hour per week.

Balancing

Balancing Rarely- Less than 1 hour per week.

Vision

Vision Continuously- 2/3 or more of the time.

Hearing

Hearing Continuously- 2/3 or more of the time.

Talking

Talking Continuously- 2/3 or more of the time.

Foot Controls

Foot Controls N = Never

Machines, Tools, Equipment and Work Aids Used

Protective Equipment Required

Health and Safety

D = DailyW = Several Times Per WeekM = Several Times Per MonthS = SeasonallyN = Never

Mechanical Hazards

Mechanical Hazards N = Never

Chemical Hazards

Chemical Hazards N = Never

Electrical Hazards

Electrical Hazards N = Never

Fire Hazards

Fire Hazards N = Never

Explosives

Explosives N = Never

Communicable Diseases

Communicable Diseases N = Never

Physical Danger or Abuse

Physical Danger or Abuse N = Never

Other

Other N = Never

If Other, Description

D = DailyW = Several Times Per WeekM = Several Times Per MonthS = SeasonallyN = Never

Dirt and Dust

Dirt and Dust S = Seasonally

Extreme Temperatures

Extreme Temperatures S = Seasonally

Noise and Vibration

Noise and Vibration N = Never

Fumes and Odors

Fumes and Odors N = Never

Wetness/Humidity

Wetness/Humidity S = Seasonally

Darkness or Poor Lighting

Darkness or Poor Lighting N = Never

Primary Work Location

Non-Physical Demands

C = Continuously- 2/3 or more of the time.F = Frequently- From 1/3 to 2/3 of the time.O = Occasionally- Up to 1/3 of the time.R = Rarely- Less than 1 hour per week.N = Never- Never occurs.

Time Pressures

Time Pressures Continuously- 2/3 or more of the time.

Emergency Situations

Emergency Situations Rarely- Less than 1 hour per week.

Frequent Change of Tasks

Frequent Change of Tasks Occasionally- Up to 1/3 of the time.

Irregular Work Schedule/Overtime

Irregular Work Schedule/Overtime Occasionally- Up to 1/3 of the time.

Performing Multiple Tasks Simultaneously

Performing Multiple Tasks Simultaneously Frequently- From 1/3 to 2/3 of the time.

Working Closely with Others as Part of a Team

Working Closely with Others as Part of a Team Frequently- From 1/3 to 2/3 of the time.

Tedious or Exacting Work

Tedious or Exacting Work Frequently- From 1/3 to 2/3 of the time.

Noisy/Distracting Environment

Noisy/Distracting Environment Frequently- From 1/3 to 2/3 of the time.

Other

Other N = Never

If Other, Description

Can anyone assist the employee in performing the primary tasks assigned to this position? If yes, identify the eligible task(s)

No

Professional References

Please provide contact information for professional references.

Minimum Requests 0

Maximum Requests 4

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Are you a college student in good academic standing, or a recent college graduate (i.e., within one year of graduation)?

• Yes
• No