Benefits Program Worker II- Intake/Ongoing

City of Chesapeake Virginia; Chesapeake (VA); On-site; USD 48,000 - 55,000; Full time

Job summary

The City of Chesapeake Virginia is seeking a Benefits Program Worker II – Intake to determine eligibility for TANF, SNAP, and Medicaid and to manage cases using VaCMS. You will work in the Department of Human Services in Chesapeake, VA.

Ideal candidates have 4+ years in public benefits eligibility, strong policy understanding, and a commitment to public service. The role emphasizes serving the community and supporting access to essential benefits.

Qualifications

• Requires a high school diploma or GED/HSE.
• Minimum four years of relevant experience in public benefits eligibility.
• Must have completed state SNAP and Medicaid program trainings.
• Requires valid driver’s license and a driving record compliant with city standards.

Responsibilities

• Conduct client interviews and in-depth eligibility assessments for TANF, SNAP, and Medicaid.
• Navigate complex benefit program policies and apply VaCMS to manage applications and cases.
• Ensure documentation is accurate and up to date; track outcomes and refer clients to resources.

Skills

TANF eligibility

SNAP eligibility

Medicaid eligibility

VaCMS

Policy understanding

Public service

Education

HS diploma or GED

Tools

VaCMS

SPIDeR

DMIS

MMIS

Job description

Benefits Program Worker II- Intake/Ongoing

Working Title of Vacant Position Benefits Program Worker II- Intake/Ongoing

Job Type

Job Type Full Time

Posting Type

Posting Type Public

Number of Vacancies

Number of Vacancies 1

Department

Department HUMAN SVCS

Division

Division HS-SS ELIGIBILITY SVCS

Requisition Number

Requisition Number 2026268

Number of hours worked per week

Number of hours worked per week 40

Work Schedule

Monday – Friday 8 am – 5 pm;
Employees may be expected to work hours in excess of their normally scheduled hours in response to short-terms department needs and/or City-wide emergencies.

Work Site Location

Work Site Location Chesapeake, VA (100 Outlaw Street)

Position Driving Requirement

Position Driving Requirement O - Occasional

Pay Grade

Pay Grade GE09

Pay Basis

Pay Basis Semi-Monthly

Advertised Salary

$50,607/ annually
Actual starting salary based on qualifications and experience

Job Description

Take the Next Step in Your Human Services Career – Join Us as a Benefits Program Worker II (Intake)

Are you experienced in determining eligibility for TANF , SNAP , and Medicaid? Do you have a deep understanding of policies and procedures—and know your way around VaCMS like a pro? If so, we want to connect with you about an exciting opportunity to make a meaningful impact with the City of Chesapeake’s Department of Human Services!

We’re looking for a skilled and motivated Benefits Program Worker II – Intake to join our team of professionals who are committed to helping individuals and families access vital public benefits and services.

In This Role, You Will:

• Conduct client interviews and perform in-depth assessments to determine eligibility for financial and medical assistance programs
• Navigate complex benefit program policies with confidence and accuracy
• Use VaCMS and other systems to process applications, track cases, and document outcomes
• Make timely, sound decisions and ensure all required documentation is accurate and up to date
• Refer clients to public and private resources that support their overall well-being
• Maintain a strong focus on service delivery and continuous quality improvement

What We’re Looking For:

• Prior experience determining eligibility for TANF , SNAP , and Medicaid
• Proficiency in Virginia Case Management System (VaCMS)
• Strong policy comprehension, communication, and decision-making skills
• A commitment to public service and a passion for helping others

Why Join Us?

• Be a vital part of a team that supports the health and stability of our community
• Work in a supportive, fast-paced environment where no two days are alike
• Opportunities for professional development and career growth
• Competitive pay and great benefits in a mission-driven workplace

The City of Chesapeake offers an exceptional range of benefits. Please browse ourBenefits Brochure, for a full list of benefits and employee perks.

Required Qualifications

VOCATIONAL / EDUCATIONAL REQUIREMENT : Requires a high school diploma or GED / HSE and completion of government assistance programs.

EXPERIENCE REQUIREMENT : In addition to satisfying the vocational/education standards, this class requires a minimum of four years of relevant experience.

SPECIAL CERTIFICATIONS AND LICENSES : Requires a valid driver’s license and a driving record that is in compliance with City Driving Standards . Must have completed state required SNAP and Medicaid program training.

SPECIAL REQUIREMENT : Employees may be expected to work hours in excess of their normally scheduled hours in response to short-terms department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.

Preferred Qualifications

• Preferred certification in Phase I & II Policy Training for TANF , Medicaid, and Food Stamps
• Preferred 3 years’ experience in eligibility determination for government assistance programs administered by the Virginia Department of Social Services or DSS
• One of SPIDeR, VaCMS, DMIS , and MMIS experience in determining Eligibility in the Intake/On-going unit

Job Open Date

Job Open Date 08/18/2026

Job Close Date

Job Close Date 09/27/2026

Open Continuous No

Special Instructions to Applicants

Overall Physical Strength Demands

Overall Physical Strength Demands S=Sedentary - Exerting up to 10 lbs. occasionally or small weights frequently; sitting most of the time.

Physical Demands

C = Continuously- 2/3 or more of the time.F = Frequently- From 1/3 to 2/3 of the time.O = Occasionally- Up to 1/3 of the time.R = Rarely- Less than 1 hour per week.N = Never- Never occurs.

Standing

Standing Frequently- From 1/3 to 2/3 of the time.

Sitting

Sitting Frequently- From 1/3 to 2/3 of the time.

Walking

Walking Frequently- From 1/3 to 2/3 of the time.

Lifting

Lifting Frequently- From 1/3 to 2/3 of the time.

Lifting Amount

Lifting Amount Exerting up to 10 lbs

Carrying

Carrying Frequently- From 1/3 to 2/3 of the time.

Carrying Weight

Carrying Weight Exerting up to 10 lbs

Pushing/Pulling

Pushing/Pulling Frequently- From 1/3 to 2/3 of the time.

Pushing/Pulling Weight

Pushing/Pulling Weight Exerting up to 10 lbs

Reaching

Reaching Occasionally- Up to 1/3 of the time.

Handling

Handling Occasionally- Up to 1/3 of the time.

Fine Dexterity

Fine Dexterity Frequently- From 1/3 to 2/3 of the time.

Kneeling

Kneeling Occasionally- Up to 1/3 of the time.

Crouching

Crouching Rarely- Less than 1 hour per week.

Crawling

Crawling Rarely- Less than 1 hour per week.

Bending

Bending Occasionally- Up to 1/3 of the time.

Twisting

Twisting Frequently- From 1/3 to 2/3 of the time.

Climbing

Climbing Occasionally- Up to 1/3 of the time.

Balancing

Balancing Rarely- Less than 1 hour per week.

Vision

Vision Continuously- 2/3 or more of the time.

Hearing

Hearing Continuously- 2/3 or more of the time.

Talking

Talking Continuously- 2/3 or more of the time.

Foot Controls

Foot Controls Continuously- 2/3 or more of the time.

Machines, Tools, Equipment and Work Aids Used

Computer, copier, fax, telephone, scanner, adding machine, calculator, printer, car and related equipment.

Protective Equipment Required

N/A

Health and Safety

D = DailyW = Several Times Per WeekM = Several Times Per MonthS = SeasonallyN = Never

Mechanical Hazards

Mechanical Hazards N = Never

Chemical Hazards

Chemical Hazards N = Never

Electrical Hazards

Electrical Hazards S = Seasonally

Fire Hazards

Fire Hazards S = Seasonally

Explosives

Explosives S = Seasonally

Communicable Diseases

Communicable Diseases S = Seasonally

Physical Danger or Abuse

Physical Danger or Abuse S = Seasonally

Other

If Other, Description

D = DailyW = Several Times Per WeekM = Several Times Per MonthS = SeasonallyN = Never

Dirt and Dust

Dirt and Dust D = Daily

Extreme Temperatures

Extreme Temperatures D = Daily

Noise and Vibration

Noise and Vibration D = Daily

Fumes and Odors

Fumes and Odors D = Daily

Wetness/Humidity

Wetness/Humidity D = Daily

Darkness or Poor Lighting

Darkness or Poor Lighting D = Daily

Primary Work Location

Non-Physical Demands

C = Continuously- 2/3 or more of the time.F = Frequently- From 1/3 to 2/3 of the time.O = Occasionally- Up to 1/3 of the time.R = Rarely- Less than 1 hour per week.N = Never- Never occurs.

Time Pressures

Time Pressures Continuously- 2/3 or more of the time.

Emergency Situations

Emergency Situations Frequently- From 1/3 to 2/3 of the time.

Frequent Change of Tasks

Frequent Change of Tasks Continuously- 2/3 or more of the time.

Irregular Work Schedule/Overtime

Irregular Work Schedule/Overtime Occasionally- Up to 1/3 of the time.

Performing Multiple Tasks Simultaneously

Performing Multiple Tasks Simultaneously Continuously- 2/3 or more of the time.

Working Closely with Others as Part of a Team

Working Closely with Others as Part of a Team Continuously- 2/3 or more of the time.

Tedious or Exacting Work

Tedious or Exacting Work Continuously- 2/3 or more of the time.

Noisy/Distracting Environment

Noisy/Distracting Environment Continuously- 2/3 or more of the time.

Other

If Other, Description

Can anyone assist the employee in performing the primary tasks assigned to this position? If yes, identify the eligible task(s)

NO

Professional References

Professional References

Please provide contact information for professional references.

Minimum Requests 0

Maximum Requests 4

Supplemental Questions

Required fields are indicated with an asterisk (*).

• This position requires completion of state-mandated SNAP and Medicaid program trainings. Please provide a list of all relevant trainings you have completed. If none, please indicate “N/A.”
• Do you possess a valid driver's license and a driving record that is in compliance with the City's Driving Standards? Please review position requirements for details.
  • Yes
  • No