Cashier/Customer Service Rep-STJ

Virgin-Islands-Water-; United States Virgin Islands; Vor Ort; USD 17.000 - 25.000; Vollzeit

Zusammenfassung

Virgin Islands Water Authority is seeking a Cashier/Customer Service Representative to perform clerical, customer and cashier duties. The role requires handling payments, assisting customers, and maintaining records in a fast-paced service environment.

Overtime may be required to support public utility operations. Qualify for this position with a High School diploma and several years in customer contact work, including money handling and billing processes.

Qualifikationen

• High School diploma or equivalent with experience in customer contact.
• Five years of progressively responsible experience in public contact work.
• Three years of which must involve collecting and accounting for large sums of money.

Aufgaben

• Interview applicants to obtain information for opening service accounts.
• Complete applications and contract forms, adjusts bills, deposits, or transfers.
• Write letters to explain adjustments to accounts.
• Respond to inquiries in clear, simple language.
• Take orders for installations, disconnects or changes in service.
• Research accounts to clarify billing balances for consumers.
• Type corrected bills and file documents.
• Maintain daily log of customer visits and calls.
• Collect cash payments and issue receipts.
• Count money and verify accuracy of payments.

Kenntnisse

Cash handling

Customer service

Data entry

Record keeping

Communication

Ausbildung

High School diploma

Tools

Adding machines

Computer terminals

Clerical software

Jobbeschreibung

Under general direction, the Cashier/Customer Service Representative performs general clerical, customer and cashier work.

Because the Authority has a primary responsibility to serve the public 24 hours a day an employee in this class is expected to work overtime as conditions demand, and may be required to accept overtime on short notice during emergency or unusual conditions and to perform essential work as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Interview applicants to obtain pertinent information necessary for opening electric/water service accounts
• Complete applications and contract forms, adjusts bills, corrects erroneous billings, and applies deposits or transfer balance
• Write letters to customers to explain adjustments and changes made to electric/water service accounts
• Respond to inquiries from customers in clear, simple, grammatically correct manner
• Talk with customers by telephone or in person and receives orders for installation, disconnects or changes in service, or change of address
• May research or review files, accounts receivable records and other records to clarify and explain customer billing or account balance to consumers
• May type corrected bills, correspondence and other written material; may file documents in customer files
• Maintain daily log of customer visits and telephone assistance rendered
• Collect cash payments, payments sent by mail and payments made at the bank
• Count money to verify amounts and issues receipts for funds received and issue change

• Thorough knowledge of regulations, practices, and procedures applicable to the collection and depositing of revenues
• Ability to keep records of cash received and to prepare a variety of routine reports on such transactions
• Considerable knowledge of standard office practices and procedures
• High degree of initiative and dependability
• Some knowledge of the method and equipment used in data entry and computer utilization
• Ability to plan work and carry through to completion without close supervision
• Ability to use adding machines, copy machines and computer terminals
• Ability to review documents to verify completeness and accuracy of information
• Ability to deal effectively with all persons contacted during the course of work.
• Skilled in counting money and recording transactions with speed and accuracy
• Skilled in the operation of adding machines and other mechanical office aids

High School diploma, or equivalent, including or supplemented by courses in commercial subjects and five (5) years of progressively responsible experience in public contact work, three (3) years of which must have involved collecting and accounting for large sums of money.