Cashier/Customer Service Rep-STJ

The Virgin Islands Water & Power Authority; United States Virgin Islands; On-site; USD 28,000 - 38,000; Full time

Job summary

The Virgin Islands Water & Power Authority is seeking a diligent Cashier/Customer Service Representative to handle clerical tasks, customer inquiries, and billing transactions. The role supports service accounts, processes payments, and maintains accurate records in a fast-paced environment.

Candidates should have a High School diploma and relevant experience in public contact work, with strong math and communication skills. Overtime may be required to meet emergencies and customer needs.

Qualifications

• High School diploma or equivalent; coursework in commercial subjects.
• Progressively responsible experience in public contact work.
• Experience in collecting and accounting for large sums of money.

Responsibilities

• Interview applicants to obtain information for opening service accounts.
• Complete applications, adjust bills, apply deposits or transfer balances.
• Write letters to explain adjustments and changes on accounts.
• Respond to inquiries from customers in clear, simple language.
• Discuss service installations, disconnects or changes with customers.
• Research or review files to clarify customer billing or balances.
• Type corrected bills and correspondence; file documents.
• Maintain daily log of customer visits and telephone assistance.
• Collect cash payments, mail payments, and bank payments; issue receipts.
• Count money to verify amounts and issue change.

Skills

Customer service

Cash handling

Data entry

Communication

Interpersonal skills

Money counting

Education

High School diploma or equivalent

Coursework in commercial subjects

Tools

Adding machines

Copy machines

Computer terminals

Job description

Under general direction, the Cashier/Customer Service Representative performs general clerical, customer and cashier work.

Because the Authority has a primary responsibility to serve the public 24 hours a day an employee in this class is expected to work overtime as conditions demand, and may be required to accept overtime on short notice during emergency or unusual conditions and to perform essential work as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Interview applicants to obtain pertinent information necessary for opening electric/water service accounts
• Complete applications and contract forms, adjusts bills, corrects erroneous billings, and applies deposits or transfer balance
• Write letters to customers to explain adjustments and changes made to electric/water service accounts
• Respond to inquiries from customers in clear, simple, grammatically correct manner
• Talk with customers by telephone or in person and receives orders for installation, disconnects or changes in service, or change of address
• May research or review files, accounts receivable records and other records to clarify and explain customer billing or account balance to consumers
• May type corrected bills, correspondence and other written material; may file documents in customer files
• Maintain daily log of customer visits and telephone assistance rendered
• Collect cash payments, payments sent by mail and payments made at the bank
• Count money to verify amounts and issues receipts for funds received and issue change

• Thorough knowledge of regulations, practices, and procedures applicable to the collection and depositing of revenues
• Ability to keep records of cash received and to prepare a variety of routine reports on such transactions
• Considerable knowledge of standard office practices and procedures
• High degree of initiative and dependability
• Some knowledge of the method and equipment used in data entry and computer utilization
• Ability to plan work and carry through to completion without close supervision
• Ability to use adding machines, copy machines and computer terminals
• Ability to review documents to verify completeness and accuracy of information
• Ability to deal effectively with all persons contacted during the course of work.
• Skilled in counting money and recording transactions with speed and accuracy
• Skilled in the operation of adding machines and other mechanical office aids

High School diploma, or equivalent, including or supplemented by courses in commercial subjects and five (5) years of progressively responsible experience in public contact work, three (3) years of which must have involved collecting and accounting for large sums of money.