Customer Service Representative

Elmhurst; Elmhurst, Northern (IL, KY); Hybrid; USD 38,000 - 54,000; Full time

Job summary

Elmhurst is seeking an administrative support staff member for the Community Development Department to handle front-counter duties and assist with building permits, code enforcement, and zoning inquiries.

The role involves data entry, recordkeeping, answering calls, and processing payments. Strong communication and computer skills are essential for providing clear information to residents and contractors.

Qualifications

• High school diploma or GED required with two years of customer service experience including handling money.
• Equivalent combination of education, training and experience as determined by Human Resources.

Responsibilities

• Enters data into computer for permits, inspections and code enforcement activity.
• Assists people at the front counter; answers questions, issues permits, disseminates information, and processes inquiries about building codes, permits, and zoning.
• Explains City rules and procedures to citizens and contractors; aids with forms for building services.
• Types and proofs records, forms, and correspondence.
• Maintains filing systems and records according to procedures.
• Answers telephone calls and provides routine information.

Skills

Data entry

Customer service

Microsoft Word

Microsoft Excel

Communication

Education

High school diploma/GED

Job description

Provides a variety of administrative services to support the customer service needs of the Community Development Department.

Essential Functions

• Enters data into computer, for permits, inspections and code enforcement activity.
• Acts as support staff for the Building Commissioner in assisting people at the front counter; answers questions, issues permits, disseminates information, and accepts and processes inquiries regarding building codes, permits, code enforcement, construction requirements and zoning matters.
• Explains City rules, regulations and procedures to citizens and contractors, aids citizens in filling out forms and applications for service. Provides information and handouts pertinent to buildings/additions, sign permits, elevators, plumbing, fences, swimming pools, and electrical.
• Types and proofreads records, forms, and correspondence.
• Indexes and files correspondence, reports, and forms. Maintains records and filing systems according to established methods and procedures.
• Answers telephone calls and provides routine information.
• Maintains directories and extensions of offices.
• Counts and verifies funds received, writes receipts, maintains appropriate records and prepares deposit tickets. May maintain accounts receivable and payable records.
• Operates office technology as required.
• Maintains files of microfilm drawings.
• Notifies Assessors Office of permit activity and obtains related drawings for the Assessor.
• Coordinates Health Department approvals.
• Coordinates FOIA responses with the FOIA Officer.
• Compiles and completes monthly and yearly building and code enforcement reports.
• Maintains departmental payroll records on the City's financial software program.
• Notifies DuPage County Clerk's Office of lawn sprinkler permits.

Qualifications

• High school diploma/GED; AND two years of experience providing customer service which has included handling money and researching accounts; OR an equivalent combination of education, training and experience as determined by Human Resources.

Required Knowledge and Skills

• Ability to communicate with the public, in person and over the telephone.
• Proficiency in Microsoft Word, Excel, and related applications.
• Standard office practices and procedures, including filing and the operation of standard office equipment.
• Ability to read and understand construction drawings, in a cursory manner, in order to give general information and relate simple standard requirements to permit applicants.
• Correct business English, including spelling, grammar, and punctuation.
• Reviewing customer accounts, identifying discrepancies and determining action needed.
• Performing basic mathematical calculations.
• Updating and maintaining customer records in a computerized database; acquiring account-related information from multiple sources including computerized databases.
• Assessing customer requests and determining appropriate resolutions.
• Interpreting applicable codes, regulations and procedures and explaining them to diverse groups of people.
• Communicating account information clearly and correctly to customers.
• Producing written correspondence with clearly organized thoughts and proper sentence construction, punctuation, and grammar.
• Processing payment transactions and accurately posting to customer accounts.