Customer Service Champion — Friendly, Fast-Paced Support

SmartRecruiters, Inc.; Maplewood (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

SmartRecruiters, Inc. in Maplewood, Missouri is seeking a Customer Service Representative to greet customers, resolve inquiries, and process orders with accuracy. You will work with a team to handle calls, emails, and in-person requests while maintaining detailed records in the customer service database.

The role emphasizes a friendly, customer-focused attitude, the ability to multitask, and the willingness to participate in ongoing training to improve product knowledge and service quality.

Qualifications

• Excellent verbal and written communication required.
• Ability to handle inquiries with professionalism and accuracy.
• Comfort with multiple tasks and quick switching between topics.
• Experience with data entry and maintaining records helpful.

Responsibilities

• Greet customers and address needs in a timely manner.
• Handle inquiries, complaints, and requests via phone, email, or in person.
• Process orders, refunds, and exchanges per policy.
• Maintain knowledge of products, services, and promotions.
• Collaborate with team to resolve issues and improve service.
• Prioritize tasks in a fast-paced environment.
• Document interactions and maintain records in the database.
• Identify upsell opportunities when appropriate.
• Participate in ongoing training to enhance skills.
• Contribute to a positive, friendly work environment.

Skills

Communication skills

Interpersonal skills

Multi-tasking

Data entry / typing

Problem-solving

Team player

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

SmartRecruiters, Inc. in Maplewood, Missouri is seeking a Customer Service Representative to greet customers, resolve inquiries, and process orders with accuracy. You will work with a team to handle calls, emails, and in-person requests while maintaining detailed records in the customer service database.

The role emphasizes a friendly, customer-focused attitude, the ability to multitask, and the willingness to participate in ongoing training to improve product knowledge and service quality.