Customer Service Rep (01580)

SmartRecruiters, Inc.; Maplewood (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

SmartRecruiters, Inc. in Maplewood, Missouri is seeking a Customer Service Representative to greet customers, resolve inquiries, and process orders with accuracy. You will work with a team to handle calls, emails, and in-person requests while maintaining detailed records in the customer service database.

The role emphasizes a friendly, customer-focused attitude, the ability to multitask, and the willingness to participate in ongoing training to improve product knowledge and service quality.

Qualifications

• Excellent verbal and written communication required.
• Ability to handle inquiries with professionalism and accuracy.
• Comfort with multiple tasks and quick switching between topics.
• Experience with data entry and maintaining records helpful.

Responsibilities

• Greet customers and address needs in a timely manner.
• Handle inquiries, complaints, and requests via phone, email, or in person.
• Process orders, refunds, and exchanges per policy.
• Maintain knowledge of products, services, and promotions.
• Collaborate with team to resolve issues and improve service.
• Prioritize tasks in a fast-paced environment.
• Document interactions and maintain records in the database.
• Identify upsell opportunities when appropriate.
• Participate in ongoing training to enhance skills.
• Contribute to a positive, friendly work environment.

Skills

Communication skills

Interpersonal skills

Multi-tasking

Data entry / typing

Problem-solving

Team player

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

• Job Category Org: Store Customer Service Rep

Job Description

Are you a people person with a passion for delivering exceptional customer service? Join our dynamic team as a Customer Service Representative in Maplewood, United States! We're looking for enthusiastic individuals to be the friendly face of our organization and ensure our customers have a positive experience.

• Greet customers warmly and address their needs in a professional and timely manner
• Handle customer inquiries, complaints, and requests efficiently via phone, email, or in person
• Process orders, refunds, and exchanges accurately while adhering to company policies
• Maintain up-to-date knowledge of products, services, and promotions to provide accurate information to customers
• Collaborate with team members to resolve complex customer issues and improve service quality
• Manage and prioritize multiple tasks in a fast-paced environment
• Document customer interactions and maintain detailed records in our customer service database
• Identify opportunities to upsell or cross-sell products when appropriate
• Participate in ongoing training to enhance customer service skills and product knowledge
• Contribute to a positive work environment by maintaining a friendly and supportive attitude

Qualifications

• Excellent verbal and written communication skills
• Strong interpersonal skills with a friendly and approachable demeanor
• Ability to remain calm and professional in high-pressure situations
• Customer-focused mindset with a genuine desire to help others
• Proficiency in basic computer skills, including typing and data entry
• Exceptional multi-tasking abilities and efficient time management skills
• Problem-solving aptitude with attention to detail
• Flexibility to adapt to changing priorities and work schedules
• Resilience and ability to maintain a positive attitude in challenging situations
• Team player mentality with a willingness to support colleagues
• High school diploma or equivalent (preferred)
• Previous customer service experience is a plus, but not required – we value enthusiasm and the right attitude!