Customer Service Center Manager

KBR, Inc; McLean (VA); On-site; USD 42,000 - 64,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Center Manager, where your leadership will drive excellence in customer service for critical national security projects. You'll manage a dynamic team, ensuring timely responses to service requests while fostering a collaborative environment. This role offers the chance to make a real impact in the field of space defense, shaping the future of our national security. With competitive benefits and a commitment to career advancement, this is an exciting opportunity to grow and thrive in a meaningful position.

Benefits

401K plan with company match

Medical insurance

Dental insurance

Vision insurance

Paid time off

Flexible work schedule

Professional training and development

Qualifications

• 3+ years in customer service, with 1+ year in management.
• Ability to handle multiple tasks and remain calm under pressure.

Responsibilities

• Manage Customer Service Center and team for efficient operations.
• Track service requests and ensure customer satisfaction.

Skills

Customer Service Management

Communication Skills

Multi-tasking

Problem Solving

Data Entry

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Title:

Customer Service Center Manager

Title:

Customer Service Center Manager

Belong. Connect. Grow. with KBR!

KBR’s National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the intelligence and national security communities. In this position, your work will have a profound impact on the country’s most critical role – protecting our national security.

Why Join Us?

• Innovative Projects:KBR’s work is at the forefront of engineering, logistics, operations, science,program management, mission IT and cybersecurity solutions.

• Collaborative Environment:Be part of a dynamic team that thrives on collaboration and innovation, fostering a supportive and intellectually stimulating workplace.

• Impactful Work:Your contributions will be pivotal in designing and optimizing defense systems that ensure national security and shape the future of space defense.

This is a contingent position based upon contract award

KBR is seeking a highly motivated and career-oriented Customer Service Center Manager to join our team supporting a government client with locations in Washington Metropolitan Area

Key Responsibilities:

As a Customer Service Center Manager, you will manage the Customer Service Center and the team that provides the following support:

• Receiving electronic, telephonic, or walk-in service requests and entering the requests into the appropriate system.
• Greet walk-in customers and address their concerns and/or pointing them to the appropriate contact within the customer organization that can help them.
• Track and monitor all requests and administer customer service satisfaction surveys
• Assist in parking management and issuance of permit.
• Providing administrative support for special events and conferences.

You will manage this Service Center team, ensuring that the critical services above are provided to the customer in a timely and efficient manner. You will be responsible for ensuring that there is adequate support staff available during core operation hours. You will be responsible for ensuring your team provides adequate responses to emergency requests twenty-four hours a day and seven days a week.

Qualifications:

Required:

• Clearance Requirement: TS/SCI with willingness to sit for a poly upon request
• Greater than three years’ experience as a Customer Service Representative.
• Greater than one year experience managing a team.
• Must be a US Citizen
• High School Diploma or GED.
• Demonstrated management experience, ideally in a customer service capacity.
• The ability to multi-task to include tracking and assisting in multiple concurrent issues being worked by yourself and your team.
• Strong written and oral communication skills.
• The desire to help solve problems and concerns of others.
• Ability to work with others and stay calm when clients may be stressed.
• Experience using common office software such as Microsoft Office.
• Experience entering data into computer systems.

Basic Compensation:

$42,300 - $63,400

This range is for the Maryland area only

The offered rate will be based on the selected candidate’s knowledge, skills, abilities and/or experience and in consideration of internal parity.

Additional Compensation:

KBR may offer bonuses, commissions, or other forms of compensation to certain job titles or levels, per internal policy or contractual designation. Additional compensation may be in the form of sign on bonus, relocation benefits, short term incentives, long term incentives, or discretionary payments for exceptional performance.

Ready to Make a Difference?

If you’re excited about making a significant impact in the field of space defense and working on projects that matter, we encourage you to apply and join our team at KBR. Let's shape the future together.

KBR Benefits

KBR offers a selection of competitive lifestyle benefits which could include 401K plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, or flexible work schedule. We support career advancement through professional training and development.

Belong, Connect and Grow at KBR

At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team’s philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver – Together.

KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

Belong, Connect and Grow at KBR

At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team’s philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver – Together.

KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.