Customer Service Center Manager

KBR, Inc; Chevy Chase (MD); On-site; USD 42,000 - 64,000; Full time

Job summary

An established industry player is seeking a motivated Customer Service Center Manager to lead a dynamic team in providing essential services to government clients. This role involves managing service requests, ensuring customer satisfaction, and fostering a collaborative environment. The position offers the opportunity to contribute significantly to national security efforts while working on innovative projects. Join a company that values your contributions and supports your career growth with competitive benefits and a commitment to making a difference in the field of space defense.

Benefits

401K plan with company match

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Flexible work schedule

Qualifications

• 3+ years of experience in customer service, with 1+ year in management.
• Strong communication skills and ability to multi-task effectively.

Responsibilities

• Manage service requests and customer interactions efficiently.
• Ensure adequate support staff is available during operation hours.

Skills

Customer Service Management

Multi-tasking

Written Communication

Oral Communication

Problem Solving

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Customer Service Center Manager page is loaded

Customer Service Center Manager

Apply locations McLean, Virginia Bethesda-Chevy Chase, Maryland time type Full time posted on Posted Yesterday job requisition id R2105329

Title: Customer Service Center Manager

Belong. Connect. Grow. with KBR!

KBR’s National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the intelligence and national security communities. In this position, your work will have a profound impact on the country’s most critical role – protecting our national security.

Why Join Us?

• Innovative Projects: KBR’s work is at the forefront of engineering, logistics, operations, science, program management, mission IT and cybersecurity solutions.
• Collaborative Environment: Be part of a dynamic team that thrives on collaboration and innovation, fostering a supportive and intellectually stimulating workplace.
• Impactful Work: Your contributions will be pivotal in designing and optimizing defense systems that ensure national security and shape the future of space defense.

This is a contingent position based upon contract award

KBR is seeking a highly motivated and career-oriented Customer Service Center Manager to join our team supporting a government client with locations in Washington Metropolitan Area.

Key Responsibilities:

• Receiving electronic, telephonic, or walk-in service requests and entering the requests into the appropriate system.
• Greet walk-in customers and address their concerns and/or point them to the appropriate contact within the customer organization that can help them.
• Track and monitor all requests and administer customer service satisfaction surveys.
• Assist in parking management and issuance of permits.
• Provide administrative support for special events and conferences.

You will manage this Service Center team, ensuring that the critical services above are provided to the customer in a timely and efficient manner. You will be responsible for ensuring that there is adequate support staff available during core operation hours. You will be responsible for ensuring your team provides adequate responses to emergency requests twenty-four hours a day and seven days a week.

Qualifications:

Required:

• Clearance Requirement: TS/SCI with willingness to sit for a poly upon request.
• Greater than three years’ experience as a Customer Service Representative.
• Greater than one year experience managing a team.
• Must be a US Citizen.
• High School Diploma or GED.
• Demonstrated management experience, ideally in a customer service capacity.
• The ability to multi-task to include tracking and assisting in multiple concurrent issues being worked by yourself and your team.
• Strong written and oral communication skills.
• The desire to help solve problems and concerns of others.
• Ability to work with others and stay calm when clients may be stressed.
• Experience using common office software such as Microsoft Office.
• Experience entering data into computer systems.

Basic Compensation:

$42,300 - $63,400

This range is for the Maryland area only. The offered rate will be based on the selected candidate’s knowledge, skills, abilities and/or experience and in consideration of internal parity.

Additional Compensation:

KBR may offer bonuses, commissions, or other forms of compensation to certain job titles or levels, per internal policy or contractual designation. Additional compensation may be in the form of sign-on bonus, relocation benefits, short-term incentives, long-term incentives, or discretionary payments for exceptional performance.

Ready to Make a Difference?

If you’re excited about making a significant impact in the field of space defense and working on projects that matter, we encourage you to apply and join our team at KBR. Let's shape the future together.

KBR Benefits:

KBR offers a selection of competitive lifestyle benefits which could include 401K plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, or flexible work schedule. We support career advancement