Assistant Service Center Manager

Valvoline Instant Oil Change; Illinois; On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an Assistant Manager to join their dynamic team. This role offers a unique blend of technical and management skills, where you will lead, develop, and train team members while providing exceptional customer service. You’ll be actively involved in daily operations, ensuring a positive experience for guests and building lasting customer loyalty. With a commitment to employee advancement and a supportive work environment, this position is perfect for those ready to take their career to the next level. Join a company that values safety, teamwork, and personal growth.

Benefits

Competitive Pay

Flexible Work Schedule

On-the-job Training

Company Provided Uniforms

Paid Time Off

Medical, Dental, Vision Plans

401(k) Savings Plans

Qualifications

• High school diploma or equivalent required.
• Six months of supervisory experience preferred.

Responsibilities

• Lead and train team members to provide superior customer service.
• Assist in daily operations and oversight of the service center.
• Maintain a clean and safe working environment.

Skills

Customer Service

Interpersonal Skills

Mathematical Calculations

Inventory Management

Safety Compliance

Education

High School Diploma or Equivalent

Tools

Company Provided Tools

Job description

Geared for the Driven

At Ivy Lane Corp, a franchisee of Valvoline Instant Oil ChangeSM (VIOC), it all starts with our people. We demonstrate that belief every day by living a safety culture that protects our team members and guests. Our drive-thru oil change experience lets you stay in your vehicle. Plus, we’ve stepped up extra safety measures in line with CDC guidance. It’s our goal to not only serve but to earn the trust of our communities and have each other’s backs.

Whether you’re looking for a part-time job with flexible hours or a full-time career with excellent advancement potential, you’ll find it all at VIOC. With an award-winning training program and fair and honest values, we’re here to help you reach every milestone.

What you’ll do

As an Assistant Manager, you will blend technical and management skills to lead, develop and train others in providing superior customer service. No day is ever dull. You’ll be on the move, interacting with your team and customers to find the best solutions for their vehicle’s needs while building loyalty. You will also enjoy playing a role in your team members’ success. If you are ready to take the initiative, we’re here to help you put your career on the fast-track to success.

• Deliver a positive first impression to each guest with a warm and friendly greeting
• Build trust and win repeat, loyal customers
• Assist the Service Center Manager (SCM) in the daily operation and oversight of the service center
• Responsible for inventory, labor management and financial performance of the service center.
• Become familiar with Environmental, Health & Safety (EH&S) compliance and other policies and procedures
• Mentor, lead and train the team to optimize their development
• Help maintain a clean, well-organized service center and facilitate a safe and secure working environment
• Provide superior customer service leadership

How you’ll succeed

• You are friendly and willing to work as part of a customer-focused team
• Have effective interpersonal and oral communication skills
• Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages
• Knowledge of cash handling, facility and safety control policies and practices
• Ability to occasionally lift up to 50 pounds
• Be able to stand for extended periods of time and climb stairs
• Have full mobility and are able to twist, stoop and bend
• High school diploma or equivalent
• Six months of supervisory experience or related experience/training preferred

Benefits include:

• Competitive pay & flexible work schedule
• On-the-job training
• Paid biweekly
• Company provided uniforms and tools
• We promote from within - a commitment we are passionate about
• No late evenings
• Paid time off and holidays*
• Medical, dental, vision, and 401(k) savings plans*

*Terms and conditions apply, and benefits may differ depending on location

Ivy Lane Corp is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1-800-Valvoline or email [e-mail] to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.