Call Center Manager (Remote)

Acentra Health; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

An innovative healthcare organization is seeking a Call Center Manager to lead operations and enhance customer service. This role involves collaborating with various teams to integrate services, managing workflows, and developing strategic plans to adapt to industry trends. Join a passionate team dedicated to improving health outcomes through technology and expertise. The company offers a supportive environment with comprehensive benefits, making it an exciting opportunity for those looking to make a meaningful impact in healthcare.

Benefits

Health Plans

Paid Time Off

Retirement Options

Wellness Programs

Educational Assistance

Discounts

Qualifications

• 5+ years of management experience in healthcare or insurance call centers.
• Strong analysis, reporting, and project management skills.

Responsibilities

• Oversee daily operations and ensure high-quality customer service.
• Collaborate with teams to integrate service lines effectively.
• Develop and implement strategic plans for system changes.

Skills

Management Experience

Customer Service

Project Management

Analytical Skills

Relationship Building

Education

Bachelor's Degree in a related field

Tools

Genesys Telephony Platform

Job description

Join to apply for the Call Center Manager (Remote) role at Acentra Health.

Company Overview
Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. It encourages active engagement in problem-solving and taking ownership of your work. We offer opportunities for growth and impact, making it a great time to join our passionate team dedicated to health solutions in the public sector.

Job Summary and Responsibilities

Acentra Health is seeking a Call Center Manager to oversee daily operations, ensure high-quality customer service, and manage administrative functions.

• Collaborate with implementation teams, IT, and stakeholders to integrate service lines effectively.
• Determine work procedures, prepare schedules, and expedite workflow.
• Build and maintain professional relationships with internal and external customers.
• Report on contract deliverables regularly and as needed.
• Oversee work procedures to meet demands and maintain performance standards.
• Develop and implement strategic plans for system changes.
• Stay current with industry trends and technologies.
• Adhere to all corporate policies, including HIPAA Privacy and Security Rules.

Qualifications

Required

• Bachelor's Degree in a related field.
• At least five years of management experience in healthcare or insurance call centers.
• Availability to work 9:00 AM to 5:00 PM, Monday through Friday, with rotating weekends and holiday coverage.
• Willingness to participate in rotating on-call schedules, including evenings, weekends, and holidays.

Preferred

• Experience with Genesys telephony platform.
• Over 2 years of workforce management experience.
• Strong analysis, reporting, and project management skills.
• Proficiency in call center technologies and systems.
• Ability to develop and expand professional relationships.

Why us?

We are a team of leaders, clinicians, technologists, and industry experts committed to redefining healthcare expectations. We provide meaningful work that improves lives nationwide and support our employees with comprehensive benefits.

Benefits

Our benefits include health plans, paid time off, retirement options, wellness programs, educational assistance, discounts, and more.

Compensation

The pay range for this role is USD $60,000 to $80,000 annually, based on experience and skills.

Thank you for your interest. Only selected applicants will be contacted. We encourage you to apply for future openings.

~ The Acentra Health Talent Acquisition Team

Visit us at Careers - Acentra Health

EEO AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.