Customer Service & Cashier Associate — Flexible Schedule

Evergreen Goodwill; Seattle, Northern (WA, KY); Hybrid; USD 46,000 - 49,000; Full time

Job summary

Evergreen Goodwill in Seattle, WA is seeking a Customer Service Associate to greet customers, assist donors, process transactions and provide friendly, efficient service. This role focuses on cashiering, information provision, problem resolution and contributing to a positive shopping environment.

The position offers a pay rate of $21.80 per hour and requires at least 1 year of retail or customer service experience, with strong communication and the ability to work independently in a fast-paced

Qualifications

• High school graduate or equivalency but not required.
• Minimum 1 year retail/customer service experience.
• Ability to handle requests quickly and efficiently.
• Ability to work independently without direct supervision.

Responsibilities

• Assist customers and donors in a timely and courteous manner by answering questions, resolving problems, processing refunds, applying discounts, monitoring merchandise on “hold” and checking bags and packages. Models high level of customer service.
• Answer store phones, and make intercom announcements and communicates through telephone and wireless audio systems.
• Operates POS system: handles cash, checks, and credit card transactions, closing out cash drawer and balancing all transactions.
• Monitor the level of customer service on all cash registers calling for backup when needed.
• Monitor employee break schedules, ensuring compliance.
• Maintain “Lost and Found” log, ensuring that items are entered correctly and valuables are tagged and put in vault.
• Maintain a clean work environment.
• Demonstrate safe work practices through awareness and observation in support of a safety culture; reports any potential hazards or accidents.
• Build and maintain internal and external customer satisfaction.
• Contribute to team effort by accomplishing related results as needed.
• Perform other duties as assigned.

Skills

Customer service

Cashier

Communication

Teamwork

Problem solving

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

Evergreen Goodwill in Seattle, WA is seeking a Customer Service Associate to greet customers, assist donors, process transactions and provide friendly, efficient service. This role focuses on cashiering, information provision, problem resolution and contributing to a positive shopping environment.

The position offers a pay rate of $21.80 per hour and requires at least 1 year of retail or customer service experience, with strong communication and the ability to work independently in a fast-paced