Customer Service- Cashier

Roche Bros. Supermarkets; Natick (MA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team at a forward-thinking supermarket where your role as a Cashier is pivotal in creating a welcoming atmosphere for customers. You will be responsible for efficiently processing transactions while ensuring that every customer feels valued and appreciated. This position offers an opportunity to work in a fast-paced environment, interact with a diverse clientele, and contribute to a culture of teamwork and excellence. If you have a passion for customer service and enjoy working with a supportive team, this role is perfect for you. Embrace the chance to grow and make a difference in the community while enjoying competitive pay and a friendly work environment.

Qualifications

• Passionate about people and committed to customer service excellence.
• Ability to read, write, speak, and understand English.

Responsibilities

• Provide efficient and friendly service at the checkout lane.
• Maintain cleanliness and safety in the sales area.
• Assist with customer inquiries and complaints.

Skills

Customer Service

Teamwork

Integrity

Communication

Education

High School Diploma

Tools

POS System

Cash Register

Scanner

Job description

Overview

The Cashier provides excellent customer service by efficiently and accurately processing customer transactions at the checkout lane. This individual creates a pleasant and friendly atmosphere, treating each customer and associate like family.

Pay for this position starts at $15.00 - $20.60 per hour.

Minimum Qualifications

• Must be passionate about people and committed to customer service excellence!
• Must be able to work as a team member and interact positively with customers.
• Must possess a high standard of integrity and reliability.
• Successful completion of e-learnings and department training programs.
• Must be able to read, write, speak, and understand English.
• Ability to work a schedule based on the business needs of the store location.
• Authorized to work within the U.S.

Responsibilities

The list of essential functions is not exhaustive and may be supplemented as necessary by the company.

1. Promote the company image as a service-oriented operation where every associate greets, assists, renders efficient service, and thanks customers in a prompt, courteous, friendly, and professional manner.
2. Commit to the “Golden Rule” and work with management and fellow associates to build a strong customer service team.
3. Record all items at correct prices in their correct departments quickly and efficiently, utilizing all techniques specified in training.
4. Verify identification for beer and wine purchases (where applicable).
5. Follow company cash handling procedures and maintain acceptable over/short records.
6. Participate in bagging customers’ orders properly, and check the register for products before the customer leaves to ensure nothing is left behind.
7. Notify the customer service manager or assistant of any problems, inquiries, or complaints, including incorrect prices, poorly marked merchandise, errors with UPC codes, change and coin needs, security concerns, shrink issues, or perishable overstock at the check stand.
8. Actively participate in controlling shrink, including checking for shoplifting, associate theft, and perishable overstock.
9. Keep the sales area and equipment clean, orderly, and free from safety hazards; report hazards to management.
10. Ensure standards of cleanliness, safety, food handling, sanitation, and productivity are met.
11. Perform other duties as assigned by management.

Secondary functions include assisting as Service Clerks, Self-Checkout Assistants, or Head Cashiers, returning shopping carts, and training new associates.

Physical Demands

Frequency

• Sitting: 0% (Never)
• Carrying up to 50 lbs, stooping, kneeling, or crouching: 1-33% (Occasionally)
• Walking, pushing, bending, balancing, smelling: 34-66% (Frequently)
• Standing, lifting, pulling, handling, reaching, talking, seeing, hearing: 67-100% (Continuously)

Safety Risk Factors

• Hazardous equipment and toxic exposure: Never
• Loud noise, slippery floors, sharp objects, skin irritants, dust, fumes, hazardous cleaning solutions: Occasionally
• Twisting and cluttered floor space: Frequently

Machines, Tools, and Equipment

Scanner, scales, adding machine, check scanner, cash register, shopping cart, POS system, phones/paging system, store computer system, bagging supplies, U-boats, cleaning supplies.

Repetitive Actions

The continuous movement of the entire body.

Working Conditions

Indoor environment.