Customer Service- Cashier

Roche Bros. Supermarkets; Acton (MA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Cashier who excels in customer service and teamwork. This role involves efficiently processing transactions while creating a welcoming environment for customers. You will be responsible for maintaining high standards of integrity and reliability, ensuring that every customer feels valued. If you are passionate about people and thrive in a fast-paced environment, this position offers a fantastic opportunity to be part of a service-oriented team that values excellence and community engagement.

Qualifications

• Passionate about customer service and teamwork.
• Ability to handle cash and operate POS systems.

Responsibilities

• Efficiently process customer transactions at checkout.
• Promote a friendly atmosphere and assist customers.

Skills

Customer Service

Teamwork

Integrity

Communication

Education

High School Diploma

Tools

Cash Register

POS System

Scanner

Job description

Overview

The Cashier provides excellent customer service by efficiently and accurately processing customer transactions at the checkout lane. This individual creates a pleasant and friendly atmosphere, treating each customer and associate like family.

Pay for this position starts at $15.00 - $20.60 per hour.

Minimum Qualifications

• Must be passionate about people and committed to customer service excellence!
• Must be able to work as a team member and interact positively with customers.
• Must possess a high standard of integrity and reliability.
• Successful completion of e-learnings and department training programs.
• Must be able to read, write, speak, and understand English.
• Ability to work a schedule based on the business needs of the store.
• Authorized to work within the U.S.

Responsibilities

The list of essential functions is not exhaustive and may be supplemented as necessary by the company.

1. Promote the company image as a service-oriented operation where every associate greets, assists, renders efficient service, and thanks customers in a prompt, courteous, friendly, and business-like manner.
2. Commit to the “Golden Rule” and work with management and fellow associates to build a strong customer service team.
3. Record all items at correct prices in their correct departments quickly and efficiently, utilizing all techniques specified in training.
4. Verify identification for beer and wine purchases (where applicable).
5. Follow company cash handling procedures and maintain acceptable over/short records.
6. Participate in bagging customers’ orders properly, and check the register for products before the customer leaves to ensure nothing is left behind.
7. Notify customer service management of any problems such as customer inquiries or complaints, incorrect prices, poorly marked merchandise, errors with UPC codes, change and coin needs, security issues, shrink problems, overstock at check stand, or any unusual situations.
8. Participate actively in controlling shrink through checking carriages, accurate ringing, shoplifting awareness, and overstock control.
9. Keep sales areas and equipment clean, orderly, and safe; report hazards to management.
10. Ensure standards of cleanliness, safety, proper food handling, sanitation, and productivity are maintained.
11. Perform other duties as assigned by management.

Secondary functions include being scheduled as Service Clerks, Self-Checkout Assistants, or Head Cashiers, returning carts and baskets, and assisting in training new associates.

Physical Demands

Frequency

• Sitting: 0% (Never)
• Carrying up to 50 lbs, stooping, kneeling, or crouching: 1-33% (Occasionally)
• Walking, pushing, bending, balancing, smelling: 34-66% (Frequently)
• Standing, lifting, pulling, handling, reaching, talking, seeing, hearing: 67-100% (Continuously)

Safety Risk Factors

• Hazardous equipment and toxic exposure: Never
• Loud noise, slippery floors, sharp objects, skin irritants, dust, fumes, sprays, cleaning solutions: Occasionally
• Twisting, cluttered floors: Frequently

Machines, Tools, and Equipment

Scanner, scales, check scanner, cash register, POS system, phones, store computer system, bagging supplies, U-boats, cleaning supplies.

Repetitive Actions

The continuous movement of the entire body.

Working Conditions

Indoor environment.