Customer Service- Cashier

Roche Bros. Supermarkets; Wellesley (MA); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking enthusiastic cashiers to join their team. This role is vital for creating a friendly and welcoming atmosphere while ensuring efficient transaction processing. Ideal candidates will be passionate about customer service and thrive in a team-oriented environment. Responsibilities include handling customer transactions, maintaining store standards, and assisting in training new associates. If you enjoy working with people and are committed to excellence, this opportunity is perfect for you!

Qualifications

• Passionate about customer service and team collaboration.
• Ability to work in a fast-paced environment and handle transactions accurately.

Responsibilities

• Provide excellent customer service by efficiently processing transactions.
• Maintain cleanliness and safety in the sales area.

Skills

Customer Service

Teamwork

Integrity

Communication

Problem Solving

Education

High School Diploma or Equivalent

Tools

Cash Register

POS System

Scanner

Job description

Overview

The Cashier provides excellent customer service by efficiently and accurately processing customer transactions at the checkout lane. This individual creates a pleasant and friendly atmosphere, treating each customer and associate like family.

Pay for this position starts at $15.00 - $20.60 / hour.

Minimum Qualifications

• Must be passionate about people and committed to customer service excellence!
• Must be able to work as a team member and interact positively with customers.
• Must possess a high standard of integrity and reliability.
• Successful completion of e-learnings and department training programs.
• Must be able to read, write, speak, and understand English.
• Ability to work a schedule based on the business needs of the store location.
• Authorized to work within the U.S.

Responsibilities

The list of essential functions is not exhaustive and may be supplemented as necessary by the company.

1. Promote the company image as a service-oriented operation where every associate greets, assists, renders efficient service, and thanks customers in a prompt, courteous, friendly, and business-like manner.
2. Commit to the “Golden Rule” and work with management and fellow associates to build a strong customer service team.
3. Record all items at correct prices in their correct departments quickly and efficiently, utilizing all techniques specified in training.
4. Verify identification for beer and wine purchases (where applicable).
5. Follow company cash handling procedures and maintain acceptable over/short records.
6. Participate in bagging customers’ orders properly, and check register for products before the customer leaves to ensure nothing is left behind.
7. Notify customer service manager or assistant of any problems: customer inquiries or complaints, incorrect prices or poorly marked merchandise, errors with UPC codes, change and coin needs, potential security issues, store shrinkage, perishable overstock at check stand, or any unusual situations.
8. Actively participate in controlling shrink, including checking for shoplifting, associate theft, and perishable overstock.
9. Keep sales area and equipment clean, orderly, and safe; report hazards to management.
10. Ensure standards of cleanliness, safety, proper food handling, sanitation, and productivity are met.
11. Perform other duties as assigned by management.

Secondary Job Functions

• Cashiers may be scheduled as Service Clerks, Self-Checkout Assistants, or Head Cashiers based on business needs.
• Return shopping carts and hand baskets to proper locations.
• Assist in training new associates.

Physical Demands

Physical Demands

Frequency

• Sitting: 0% (N) Never
• Carrying up to 50 lbs, stooping, kneeling, or crouching (Self-checkout Assistant must be able to carry up to 20 lbs or more): 1-33% (O) Occasionally
• Walking, pushing up to 250 lbs, bending, balancing, smelling: 34-66% (F) Frequently
• Standing, lifting up to 50 lbs, pulling up to 250 lbs, handling, reaching, talking, seeing, hearing: 67-100% (C) Continuously

Safety Risk Factors

• Hazardous equipment and toxic exposure: 0% (N) Never
• Loud noise, slippery floors, contact with sharp objects, skin irritants, dust, fumes, hazardous cleaning solutions: 1-33% (O) Occasionally
• Twisting, cluttered floor space: 67-100% (C) Continuously

Machines, tools, and equipment utilized: Scanner, scales, check scanner, cash register, shopping cart, POS system, phones/paging system, store computer system, bagging supplies, U-boats, cleaning supplies.

Repetitive Action: Continuous movement of the entire body.

Working Conditions: Indoor environment.