Customer Service- Cashier

Roche Bros. Supermarkets; Massachusetts; On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team at a forward-thinking supermarket, where customer service excellence is at the heart of everything we do. As a Cashier, you will play a vital role in creating a welcoming atmosphere for customers, ensuring their shopping experience is efficient and enjoyable. Your responsibilities will include processing transactions accurately, maintaining cleanliness, and supporting your fellow associates. This is a fantastic opportunity for individuals who are passionate about helping others and thrive in a fast-paced environment. If you are looking to make a difference and be part of a supportive team, this position is perfect for you.

Qualifications

• Passionate about people and committed to customer service excellence.
• Ability to work as a team member and interact positively with customers.

Responsibilities

• Promote a service-oriented operation and greet customers courteously.
• Record items at correct prices and maintain cash handling procedures.
• Ensure cleanliness and safety standards are maintained.

Skills

Customer Service Excellence

Teamwork

Integrity and Reliability

Communication Skills

Education

High School Diploma or Equivalent

Tools

Cash Register

POS System

Job description

Overview

The Cashier provides excellent customer service by efficiently and accurately processing customer transactions at the checkout lane. This individual creates a pleasant and friendly atmosphere, treating each customer and associate like family.

Pay for this position starts at $15.00 - $20.60 per hour.

Minimum Qualifications

• Must be passionate about people and committed to customer service excellence!
• Must be able to work as a team member and interact positively with customers.
• Must possess a high standard of integrity and reliability.
• Successful completion of e-learnings and department training programs.
• Must be able to read, write, speak, and understand English.
• Ability to work a schedule based on the business needs of the store location.
• Authorized to work within the U.S.

Responsibilities

The list of essential functions is not exhaustive and may be supplemented as necessary by the company.

1. Promote the company image as a service-oriented operation where every associate greets, assists, renders efficient service, and thanks customers in a prompt, courteous, friendly, and business-like manner.
2. Commit to the “Golden Rule” and work with management and fellow associates to build a strong customer service team.
3. Record all items at correct prices in their correct departments quickly and efficiently, utilizing all techniques specified in training.
4. Verify identification for beer and wine purchases (where applicable).
5. Follow company cash handling procedures and maintain acceptable over/short records.
6. Participate in bagging customers’ orders properly, and check the register for products before the customer leaves to ensure nothing is left behind.
7. Notify the customer service manager or assistant of any problems, inquiries, or complaints, including incorrect prices, poorly marked merchandise, errors with UPC codes, change needs, security concerns, shrink issues, or perishable overstock at the check stand.
8. Actively participate in controlling shrink, including checking for shoplifting, associate theft, and overstock issues.
9. Keep sales areas and equipment clean, orderly, and safe; report hazards to management.
10. Ensure standards of cleanliness, safety, food handling, sanitation, and productivity are maintained.
11. Perform other duties as assigned by management.

Secondary functions include scheduling as Service Clerk, Self-Checkout Assistant, or Head Cashier, returning shopping carts, and assisting in training new associates.

Physical Demands

Frequency

• Sitting: 0% (N) Never
• Carrying up to 50 lbs, stooping, kneeling, or crouching: 1-33% (O) Occasionally
• Walking, pushing, bending, balancing, smelling: 34-66% (F) Frequently
• Standing, lifting, pulling, handling, reaching, talking, seeing, hearing: 67-100% (C) Continuously

Safety Risk Factors

• Hazardous equipment and toxic exposure: Never
• Loud noise, slippery floors, sharp objects, irritants, dust, fumes, and sprays: Occasionally
• Twisting and cluttered floors: Continuously

Machines and Equipment

Scanner, scales, check scanner, cash register, POS system, phones, store computer system, bagging supplies, U-boats, cleaning supplies.

Repetitive Action

The continuous movement of the entire body.

Working Conditions

Indoor environment.