Customer Service- Cashier

Roche Bros. Supermarkets; Massachusetts; On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Cashier, where you'll provide exceptional customer service while efficiently processing transactions at the checkout. In this role, you'll create a warm and welcoming atmosphere, treating every customer like family. You'll be responsible for maintaining high standards of integrity and reliability, while actively participating in a strong customer service team. This position offers a dynamic work environment with opportunities to engage with customers and fellow associates, making every day rewarding. If you're passionate about people and dedicated to excellence, this is the perfect opportunity for you.

Qualifications

• Passionate about customer service and teamwork.
• Ability to read, write, and understand English.

Responsibilities

• Provide excellent customer service at the checkout lane.
• Maintain cleanliness and safety in the sales area.

Skills

Customer Service

Teamwork

Integrity

Communication

Cash Handling

Education

High School Diploma

Tools

Cash Register

POS System

Scanner

Job description

Overview

The Cashier provides excellent customer service by efficiently and accurately processing customer transactions at the checkout lane. This individual creates a pleasant and friendly atmosphere, treating each customer and associate like family.

Pay for this position starts at $15.00 - $20.60 per hour.

Minimum Qualifications

• Must be passionate about people and committed to customer service excellence!
• Must be able to work as a team member and interact positively with customers.
• Must possess a high standard of integrity and reliability.
• Successful completion of e-learnings and department training programs.
• Must be able to read, write, speak, and understand English.
• Ability to work a schedule based on the business needs of the store location.
• Authorized to work within the U.S.

Responsibilities

The list of essential functions is not exhaustive and may be supplemented as necessary by the company.

1. Promote the company image as a service-oriented operation, greeting, assisting, rendering efficient service, and thanking customers in a prompt, courteous, friendly, and professional manner.
2. Commit to the “Golden Rule” and collaborate with management and fellow associates to build a strong customer service team.
3. Record all items at correct prices in their correct departments quickly and efficiently, utilizing all techniques specified in training.
4. Verify identification for beer and wine purchases (where applicable).
5. Follow company cash handling procedures and maintain acceptable over/short records.
6. Participate in bagging customers’ orders properly, and check the register for products before the customer leaves to ensure nothing is left behind.
7. Notify the customer service manager or assistant of any problems, inquiries, or complaints, including incorrect prices, poorly marked merchandise, errors with UPC codes, change needs, security issues, shrink problems, or other unusual situations.
8. Actively participate in controlling shrink by checking carriage bottoms, accurate ringing, shoplifting awareness, and theft prevention.
9. Keep sales area and equipment clean, orderly, and free from safety hazards; report hazards to management.
10. Ensure standards of cleanliness, safety, proper food handling, sanitation, and productivity are maintained.
11. Perform other duties as assigned by management.

Secondary functions include assisting as Service Clerk, Self-Checkout Assistant, or Head Cashier based on business needs, returning shopping carts, and training new associates.

Physical Demands

Frequency

• Sitting: 0% (Never)
• Carrying up to 50 lbs, stooping, kneeling, crouching: 1-33% (Occasionally)
• Walking, pushing up to 250 lbs, bending, balancing, smelling: 34-66% (Frequently)
• Standing, lifting up to 50 lbs, pulling up to 250 lbs, handling, reaching, talking, seeing, hearing: 67-100% (Continuously)

Safety Risk Factors

• Hazardous equipment and toxic exposure: Never
• Noise, slippery floors, sharp objects, irritants, dust, fumes, hazardous cleaning solutions: Occasionally
• Twisting, cluttered floors: Continuously

Machines and Equipment Used: Scanner, scales, check scanner, cash register, POS system, phones/paging system, store computer, bagging supplies, U-boats, cleaning supplies.

Repetitive Actions: Continuous movement of the entire body.

Working Conditions: Indoor environment.