Customer Service Representative

YoungWilliams; Chattanooga (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

YoungWilliams is seeking a Customer Service Representative to provide accurate information to customers, respond to inquiries, and forward clearly documented information to staff for further action. The role includes retrieving data from computer records and updating those records as needed.

The CSR greets customers, answers walk-in and telephone inquiries, and provides courteous service while ensuring confidentiality and compliance with policies.

Qualifications

• 1-2 years’ experience as customer service phone representative preferred.
• High School Diploma or GED.
• Ability to interact professionally in person and over the phone.

Responsibilities

• Greet customers and visitors to the office and maintain logs.
• Respond to walk-in and phone inquiries with accurate information.
• Provide information to customers in a courteous and professional manner.
• Obtain assistance from Case Specialist or Supervisor per policies.
• Process applications for child support services and advise on information needed.
• Record case information in automated or hard copy files.
• Handle mail tasks and maintain copier/fax supplies.
• Provide administrative/clerical support to case staff as needed.
• Initiate follow-up case status calls and maintain confidentiality.
• Attend regularly and perform other duties as assigned.

Skills

Customer service

Communication

Telephone etiquette

Education

High School Diploma or GED

Job description

The Customer Service Representative (CSR) is responsible for providing accurate and complete information to customers. This includes responding to requests, resolving customer issues, and forwarding clearly documented information to appropriate staff when further action is required. This position involves retrieving computer generated data to answer questions and updating those computer records.

• Greets customers and visitors to the office, maintains appointment and visitor logs
• Responds to walk-in and telephone inquiries, assesses situation, and provides accurate information to the customer
• Provides information to customers in a courteous, polite and professional manner
• Obtains assistance from the assigned Case Specialist or Supervisor as appropriate and in accordance with established policies and procedures
• Responds to requests for applications for child support services by establishing appointments, sending out application packets, and advising customers of information needed to facilitate services
• Records in the automated and/or hard copy case file information related to the establishment and/or enforcement of a child support obligation
• Inserts correspondence into envelopes for mailing; meters and delivers outgoing mail daily
• Opens, date stamps, documents and/or takes appropriate action on incoming mail accurately and within established time frames.
• Maintains paper supply in copiers and facsimile machines.
• Provides administrative/clerical assistance to case specialists/supervisors as needed
• Initiates follow-up case status calls to customers as required
• Maintains confidentiality and security of case information
• Regular and timely attendance
• Other duties as assigned

Summary of Position

The Customer Service Representative (CSR) is responsible for providing accurate and complete information to customers. This includes responding to requests, resolving customer issues, and forwarding clearly documented information to appropriate staff when further action is required. This position involves retrieving computer generated data to answer questions and updating those computer records.

Essential Job Requirements

• Greets customers and visitors to the office, maintains appointment and visitor logs
• Responds to walk-in and telephone inquiries, assesses situation, and provides accurate information to the customer
• Provides information to customers in a courteous, polite and professional manner
• Obtains assistance from the assigned Case Specialist or Supervisor as appropriate and in accordance with established policies and procedures
• Responds to requests for applications for child support services by establishing appointments, sending out application packets, and advising customers of information needed to facilitate services
• Records in the automated and/or hard copy case file information related to the establishment and/or enforcement of a child support obligation
• Inserts correspondence into envelopes for mailing; meters and delivers outgoing mail daily
• Opens, date stamps, documents and/or takes appropriate action on incoming mail accurately and within established time frames.
• Maintains paper supply in copiers and facsimile machines.
• Provides administrative/clerical assistance to case specialists/supervisors as needed
• Initiates follow-up case status calls to customers as required
• Maintains confidentiality and security of case information
• Regular and timely attendance
• Other duties as assigned

Required Education

High School Diploma or GED

Required Experience

1-2 years’ experience as customer service phone representative preferred.