Customer Service Call Specialist

viiz communications; Call (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Viiz Communications in the United States seeks a Customer Service Call Specialist to handle inbound and outbound calls, assess customer needs, and provide clear solutions. You will document information accurately and guide callers to the right resources.

The role emphasizes maintaining professionalism, managing multiple tasks in a fast-paced environment, and delivering empathetic, patient support while collaborating with the team. Evening or weekend overtime may be required.

Qualifications

• 1 year or more of call center or customer service experience preferred.
• Fluent in English (speaking, reading, and writing).
• High School Diploma or GED required; background check will be conducted.
• Typing speed of at least 45 words per minute with high accuracy.
• Proficient use of various computer programs and telephone systems.
• Ability to work non-standard business hours and/or overtime when required.

Responsibilities

• Answer incoming customer care calls, including operator services, directory assistance, and third-party answering services.
• Accurately obtain, document, and verify pertinent information while guiding callers to the right party.
• Maintain a professional conversation with callers.
• Provide alternative solutions when requests cannot be fulfilled.
• Work independently within a team while coordinating with others on calls.
• Display judgement, tact, compassion, and empathy in interactions.
• Use logic and reasoning to assist callers effectively.
• Stay motivated to multi-task in a highly repetitive environment.

Skills

Customer service

English fluency

Typing speed 45 wpm

Calm under pressure

Education

High School Diploma or GED

Tools

Telephone

Computer programs

Job description

This position is responsible for receiving, evaluating, and coordinating customer care calls. This may include inbound and outbound calls to and from customers, listening to customers’ needs or issues, and providing helpful solutions as needed.

Responsibilities

• Answer incoming customer care calls; call types include but are not limited to: operator services, directory assistance, and third-party answering services
• Accurately obtain, document, and verify pertinent information while providing instructions to the caller and connecting them to the appropriate party
• Maintain conversation with the caller in a professional manner
• Provide alternative solutions when a caller’s request cannot be fulfilled
• Work independently as part of a team while being aware that the other operators may have calls in progress that involve multiple individuals
• Actively display judgement, tact, compassion, and empathy
• Use logic and reasoning when assisting callers
• Stay motivated to multi-task under pressure in a highly repetitive environment

Qualifications

• 1-year previous experience in call center, or customer service preferred
• Ability to retain emotional control, remaining calm and professional during all interactions
• High School Diploma or GED equivalent
• Successfully pass pre-employment background check
• Fluent English speaking, reading, and writing abilities
• Ability to type a minimum of 45 words per minute with 95% accuracy
• Proficient use of multiple computer programs and telephone
• Must be able to work non-standard business hours and/or overtime when required

Customer Service Call Specialist