Customer Service Representative

Support Services Group; Waco (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Support Services Group in Texas is seeking a personable Call Center Representative to serve as the primary contact for clients by phone, delivering friendly, accurate assistance. You will follow company scripts, document conversations in CRM, handle inquiries and complaints, and look for opportunities to recommend additional services.

The role requires excellent verbal communication, strong multitasking and typing skills, proficiency with CRM software and Microsoft Office; bilingual candidates

Qualifications

• Experience in customer service, preferably in a call center.
• Excellent verbal communication and listening skills.
• Strong organizational and multitasking abilities.
• Typing speed and accuracy.
• Proficiency with CRM software and MS Office.

Responsibilities

• Handle inbound and outbound client calls in a timely manner
• Follow company’s call center scripts
• Respond to customer needs efficiently and accurately, whether troubleshooting a problem, fielding a complaint, or assisting with other issues
• Work with the client to verify or clarify information
• Diffuse angry or upset clients as needed
• Build relationships with customers based on trust and reliability
• Record all conversations in CRM software, leaving accurate notes in case the client calls back and needs further assistance
• Make sales or recommend additional services and products to customers
• Attend all necessary training as needed

Skills

Customer service

Verbal communication

Multitasking

Organizational skills

Typing

CRM software

Microsoft Office

Bilingual

Education

HS Diploma or GED

Tools

CRM software

Microsoft Office

Job description

About the Call Center Representative Position

We’re seeking a personable, customer service oriented individual to join our team as a Call Center Representative. As the primary link between our company and both current and potential clients, you’ll be responsible for providing top-notch assistance to those reaching out to us over the phone.

In addition to having excellent customer service skills, you’ll also need to be detail-oriented and able to find solutions in a timely, efficient manner.

Call Center Representative Responsibilities

• Handle inbound and outbound client calls in a timely manner
• Follow company’s call center scripts
• Respond to customer needs efficiently and accurately, whether troubleshooting a problem, fielding a complaint, or assisting with other issues
• Work with the client to verify or clarify information
• Diffuse angry or upset clients as needed
• Build relationships with customers based on trust and reliability
• Record all conversations in CRM software, leaving accurate notes in case the client calls back and needs further assistance
• Make sales or recommend additional services and products to customers
• Attend all necessary training as needed

Call Center Representative Requirements

• Previous experience in a customer service role, preferably as a Call Center Representative
• High school diploma/GED preferred
• Exceptional customer service skills
• Excellent organizational and multitasking skills
• Superb verbal communication skills
• Proficiency with computers, particularly CRM software and Microsoft Office Suite
• Quick and accurate typing skills
• Strong critical thinking and decision making skills
• Bilingual speakers preferred