Customer Service/ Call Center Representative

Darcars; Village/Town of Mount Kisco (NY); Presencial; USD 36.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Benefits including 401k

Employee discounts on vehicles, parts,

Service discounts

Team and training environment

Career growth opportunities

Descripción de la vacante

DARCARS Automotive Group is seeking a Customer Service / Call Center Representative to be the vital link between our service department and customers. The role focuses on handling high volumes of service calls, scheduling appointments, and providing accurate information to ensure a seamless service experience.

We offer a comprehensive benefits plan, employee discounts, and a supportive training environment to foster career growth within the company.

Formación

• Excellent phone etiquette and communication skills.
• Positive, patient, and active listener.
• Experience in a call center or customer service role (automotive experience is a plus).
• Ability to multitask and stay organized in a fast-paced environment.
• Basic computer skills are required.

Responsabilidades

• Answer high volume of incoming service calls promptly and professionally.
• Schedule service appointments efficiently based on customer needs.
• Outbound service appointment confirmations, reminders and campaign calls.
• Provide accurate information about services, pricing, wait times, and warranties.
• Assist customers with inquiries and ensure seamless service experience.
• Always maintain a friendly and professional demeanor.

Conocimientos

Phone etiquette

Communication

Customer service

Automotive experience

Multitasking

Basic computer skills

Descripción del empleo

DARCARS Automotive Groupis now hiring anCustomer Service / Call Center Representative

We’re looking for Call Center Representative to be the vital link between our service department and our valued customers!Embark onanopportunitythat leadstocareer growth!

What We’re Looking For:

• Excellent phone etiquette,and communication skills
• A positive,patient, and active listener
• Experience in a call center or customer service role (automotive experience is a plus!)
• Ability to multitask and stay organized in a fast-paced environment
• Basic computer skills

What We Offer:

• Comprehensive Benefits Plan including 401k
• Employee discounts on vehicle purchases, parts and service repairs
• A dynamic and supportive teamand trainingenvironment
• Opportunities for career growth within thecompany

What You’ll Do:

• Answerhigh volume ofincoming service calls promptly and professionally
• Schedule service appointments efficiently based on customer needs
• Outbound Service appointment confirmations, reminders and campaign calls
• Provide accurate information about services, pricing, wait times, and warranties
• Assist customers with inquiries and ensureseamless service experience
• Always maintain a friendly and professional demeanor

This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.

We are an equal opportunity employer & drug-free workplace. Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.