Customer Relations Associate

DARCARS Automotive Group; Rockville (MD); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Employee discounts

Career advancement

Community service initiatives

Job summary

DARCARS Automotive Group in Rockville, MD is seeking a Customer Relations Associate to deliver outstanding support to customers. The role emphasizes building lasting relationships, addressing inquiries, and resolving issues with a customer-first mindset.

The ideal candidate is fluent in Spanish, customer-oriented, and comfortable using a CRM system. Typical hours are Monday through Friday, with employee discounts and career growth opportunities available.

Qualifications

• Proven experience in customer service, sales, or related roles.
• Excellent communication, interpersonal, and problem-solving skills.
• Willingness to learn our CRM software and adapt to processes.

Responsibilities

• Customer Support: assist customers via phone and email, resolve inquiries and complaints.
• Relationship Management: build rapport and maintain long-term customer relationships.
• Problem Solving: identify issues and provide effective solutions.
• Follow-Up: ensure needs are met and document interactions for future reference.
• Process Improvement: suggest improvements to enhance customer service.
• Compliance: adhere to company policies and regulatory requirements.

Skills

Customer service

Sales

Communication

Problem solving

Bilingual Spanish

Tools

CRM software

Job description

DARCARS Automotive Groupis now hiringa Customer Relations Associate to join our team!
Pay rate is $20/hr
**Fluency in Spanish preferred**

We are seeking a dynamic and customer-focused individual to join our team as a Customer Relations Associate for DARCARS Automotive Group. As a Customer Relations Associate, you will be the primary point of contact for our valued customers, ensuring their satisfaction and fostering long-term relationships. You will play a crucial role in maintaining our reputation for exceptional customer service.

Qualifications:

• Proven experience in customer service, sales, or related roles, preferably in the automotive industry.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Willingness to learn our CRM software
• Demonstrated ability to build rapport and maintain positive relationships with customers with an eye towards exceeding customer expectations.
• Must be able to pass pre-employment screen (background)
• Monday - Friday 9:30am to 5:30pm
• Employee discounts on vehicle purchases, parts and service repairs
• Internal career advancement opportunities
• Opportunities to join our community service initiatives

In this role, you'll:

• Customer Support: Provide friendly and professional assistance to customers via phone and email. Address inquiries, resolve complaints, and ensure prompt resolution of customer issues.
• Relationship Management: Cultivate strong relationships with customers by understanding their needs, preferences, and concerns. Proactively engage with customers to gather feedback and maintain open lines of communication.
• Problem Solving: Identify and address customer concerns or challenges effectively. Utilize critical thinking and problem-solving skills to find creative solutions for both parties and exceed customer expectations.
• Follow-Up: Follow up with customers to ensure their needs have been met and satisfaction has been achieved. Maintain detailed records of customer interactions and resolutions for future reference.
• Process Improvement: Identify opportunities for process improvement and customer service enhancement. Collaborate with cross-functional teams to implement changes and optimize customer relations processes.
• Compliance: Adhere to company policies, procedures, and regulatory requirements at all times. Ensure compliance with industry standards and best practices in customer relations management.
• Feedback Analysis: Analyze customer feedback and satisfaction metrics to identify trends, areas for improvement, and opportunities for innovation. Provide insights and recommendations to management for continuous improvement.
• Team Collaboration: Work collaboratively with internal teams, including sales, service, and accounting departments, to deliver a seamless and exceptional customer experience across all touchpoints.

This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.

We are an equal opportunity employer & drug-free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN). Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.