Customer Service/Call Center Rep

Kelly Services; Naperville (IL); On-site; USD 2,342,000 - 2,514,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid holidays

Job summary

Kelly Services in Naperville, Illinois is seeking Onsite Call Center / Customer Service Representatives for a temporary-to-hire opportunity. You will promote home warranty and energy-related products, handle inbound/outbound calls, and drive sales while maintaining CRM records.

The role requires at least 3 years in customer service or sales, fluency in English with Spanish a plus, and experience with CRM tools like Salesforce or HubSpot.

Qualifications

• Minimum 3 years of customer service or sales experience.
• Experience in a contact center preferred.
• Bilingual Spanish a plus.

Responsibilities

• Engage with customers by phone and online to promote products.
• Make outbound calls and manage inbound inquiries.
• Understand needs and offer tailored solutions to drive sales.
• Meet and exceed individual and team sales targets.
• Maintain accurate CRM records and stay updated on product knowledge.
• Collaborate with teammates to share best practices.

Skills

Customer Service

Sales

Upselling

CRM Tools

Education

High School Diploma or GED

Tools

Salesforce

HubSpot

Job description

Call Center / Customer Service Representatives needed in Naperville, Illinois

Temporary to Hire job opportunity!

Salary/Pay Rate/Compensation:

$17.25/hour to start (will increase to $18.25/hr. + commission following training)

This role is 100% in-office in Naperville, IL.

Shift:

Monday-Friday (10:30am-7:00pm).

MUST be able to train Monday-Friday (8:00am-4:30pm) for the first 5 weeks.

Why you should apply to be an Onsite Contact Center Sales Representative:

• Competitive base pay, with higher rates for bilingual Spanish speakers.
• Opportunity to earn additional incentives such as performance-based bonuses and sales commissions.
• Join a positive, result-driven culture that values your contributions and ideas.
• Work with a team that’s passionate about promoting home warranty and energy-related products.
• Gain valuable experience with industry-leading CRM tools in a growing organization.

What’s a typical day as an Onsite Contact Center Sales Representative? You’ll be:

• Engaging with customers via phone and online to promote home warranty and energy-related products.
• Making outbound calls and managing inbound inquiries with professionalism and enthusiasm.
• Understanding customer needs and offering tailored solutions to drive sales and satisfaction.
• Meeting and exceeding individual and team sales goals.
• Maintaining accurate records in the CRM system and staying current on product knowledge.
• Collaborating with teammates and sharing best practices to enhance performance.
• Contributing to a positive workplace culture that reflects company values.

This job might be an outstanding fit if you:

• Have at least 3 years of customer service or sales experience, ideally in a contact center environment.
• Demonstrate proven success in upselling, cross-selling, and consistently meeting or exceeding sales targets.
• Possess strong communication skills across verbal, written, and digital platforms.
• Are experienced with CRM tools such as Salesforce or HubSpot.
• Adapt quickly, learn new information with ease, and thrive in a dynamic, fast-paced setting.
• Are a team-player with a positive attitude and a passion for helping others.
• (Preferred) Have experience in home warranty or utility services, knowledge of HVAC systems, or are bilingual in Spanish.
• Hold a High School Diploma or GED.
• Are comfortable with basic computer literacy and Microsoft Office Suite.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en) .

Kelly Services is proud to be an Equal Employment Opportunity and Affluent.