Contact Center Customer & Sales Representative

Oncourse-Home-Solutions; Naperville (IL); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with 4% match

Paid time off

Commuter benefits

Education assistance

EAP & wellness

Career growth

Referral bonus

Job summary

Oncourse Home Solutions in Naperville, IL is seeking a sales-focused professional for a full-time, on-site role. You will handle inbound and outbound calls to sell home warranty and energy-related plans, meeting daily and monthly targets while delivering exceptional customer service.

The position starts at a training rate with a base after ramp-up and offers uncapped commissions, a strong benefits package, and clear opportunities for career growth.

Qualifications

• 1+ year in sales or customer-facing roles (retail, call center, etc.).
• Motivated by commission, goal-oriented and persistent.
• Strong communicator, comfortable with sales scripts and CRM tools.
• Able to multitask across multiple screens and systems while maintaining accuracy.

Responsibilities

• Sell home warranty and energy-related products via inbound and outbound calls.
• Identify customer needs, recommend solutions and overcome objections.
• Hit daily, weekly and monthly sales targets while delivering excellent service.
• Lead consultative conversations, log calls and follow-ups in CRM.
• Work with coaches to continuously improve performance.

Skills

Sales experience

Customer-facing

Communication skills

CRM familiarity

Tools

CRM software

Job description

Posting Details

• • Posted on September 2, 2026

Locations

Showing 1 location Naperville, IL 60563, USA

• On-site
• Not Available
• Full-Time
• Requisition #: CONTA001511

Description

• Naperville, IL (Onsite)
• $17.25 during training, 18.25/hr + Uncapped Commission post training), ($19.25/hr for bilingual Spanish speakers from day 1)
• Monday-Friday, 10:30 AM-7:00 PM | No Nights or Weekends

About Us

Oncourse Home Solutions (also known asAmerican Water Resources) helps more than 2 million homeowners protect critical home systems, including water, sewer, HVAC, electrical, and appliances. We partner with utilities and municipalitiesnationwide to deliver trusted home protection solutions.

Our people are SUPERs — Successful, United, Progressive, Empathetic, Reliable. We invest in your growth, celebrate wins, and build real careers.

What'sin It for You?

Pay & Commission

• Base: $18.25/hr($19.25/hrbilingual Spanish)

• At goal: ~$25/hrtotal (base + commission)

• Commission paid monthly ·Uncapped;earnings vary based on individual performance.

• Top performers:$5,000–$8,000/month in commission

• Ramp-up protection: commission floor for your first 3 months post-training*

(contingenton meeting attendance, productivity, and sales activity KPIs.)

Schedule

• Immediately hiring for the 10:30 AM-7:00 PMshift ·Mon-Fri, no nights, no weekends

• 5-week paid training at $17.25/hr, then $18.25/hr base once you hit the floor

Benefits

• Medical, dental, vision · Short & long-term disability

• 401(k) with 4% company match · Generous PTO

• Commuter benefits · Education assistance · EAP & wellness resources

• Career growth opportunities

• Generous referral bonus

What We're Looking For

• 1+ year in sales or customer-facing role (retail, call center, etc.)

• Motivated by commission; resilient and goal-oriented

• Strong communicator; comfortable with sales scripts and CRM tools

• Able to multitask across multiple screens and systems simultaneously whilemaintainingaccuracy on every call

Nice to have:

• Contact center or phone sales experiencein a high-volume setting

• Home warranty, service plans, or subscription product sales

• A track recordof exceeding quotas in performance-driven environments.

• Salesforce or HubSpot experience

What You'll Do

Sales

• Sell home warranty, protection plan, and energy-related products through inbound and outbound calls

• Identifycustomer needs and recommendsolutions and overcome objections

• Hit daily, weekly, and monthlysalestargetswhile delivering excellent customer service

Customer & Operations

• Lead consultative, trust-building conversations

• Accurately log calls and follow-ups in CRM

• Work with coaches tocontinuously improve your performance

As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting andretainingtalented applicants and to providing all employees with a workplace free from discrimination and/or harassment.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.