Call Center Agent

Surib; Dayton (OH); On-site; USD 21,000 - 30,000; Full time

Job summary

Surib in Dayton, OH is seeking a friendly Call Center Agent to handle customer communications by phone and provide professional assistance with questions, scheduling, and follow-up. You will need strong communication, active listening, accurate documentation, and the ability to manage multiple calls while updating systems.

No formal degree required; prior call center or customer service experience is helpful but not necessary, with dependable on-time performance and the ability to adapt to

Qualifications

• Clear and professional telephone communication.
• Strong customer service and listening skills.
• Good problem-solving and organizational abilities.
• Basic computer and data-entry skills.
• Ability to handle multiple calls and tasks efficiently.
• Dependable and punctual.
• Previous call center or customer service experience is helpful but not required.

Responsibilities

• Answer incoming customer calls professionally
• Provide accurate information about company services and processes
• Schedule and confirm appointments when needed
• Make outbound calls for customer follow-up and confirmations
• Document customer interactions accurately
• Update customer information in company systems
• Route questions or concerns to the appropriate team member
• Follow up on customer requests as needed

Skills

Phone communication

Customer service

Active listening

Documentation

Data entry

Multitasking

Punctuality

Problem solving

Job description

Position Overview

The Call Center Agent handles customer communications by phone and provides professional assistance with questions, scheduling, and follow-up. The position requires strong communication skills, active listening, and accurate documentation.

Key Responsibilities

• Answer incoming customer calls professionally


• Provide accurate information about company services and processes


• Schedule and confirm appointments when needed


• Make outbound calls for customer follow-up and confirmations


• Document customer interactions accurately


• Update customer information in company systems


• Route questions or concerns to the appropriate team member


• Follow up on customer requests as needed

Qualifications

• Clear and professional telephone communication


• Strong customer service and listening skills


• Good problem-solving and organizational abilities


• Basic computer and data-entry skills


• Ability to handle multiple calls and tasks efficiently


• Dependable and punctual


• Previous call center or customer service experience is helpful but not required