Operations Support Specialist - Billing & Coordination

North Coast Electric; Vancouver (WA); On-site; USD 27,552 - 33,310; Full time

Benefits offered by this job

Healthcare plans

Dental & vision

Paid time off

Paid parental leave

401(k) retirement savings

Tuition Reimbursement

Employee referral bonus

Shareholder opportunity

Disability insurance

Life insurance

Wellness program

Gym reimbursement

EAP

Job summary

North Coast Electric in Vancouver, WA is seeking an organized office administrator to support billing, cash handling and daily operations. This role emphasizes accuracy, timely processing, and strong communication to ensure customer needs are met.

The position is on-site, 40 hours weekly, with benefits including healthcare, PTO, and a 401(k) plan. Proficiency with Outlook and Excel is preferred, and prior experience with office software is a plus.

Qualifications

• Accurate, dependable, and detail-oriented.
• Excellent written and verbal communication skills.
• Committed to 100% accuracy and doing tasks right the first time (DIRTFT).
• Excellent customer service skills.
• Experience with O365 products (Outlook, Excel, Word).
• General understanding of Eclipse and SWMS.
• Self-motivated and a problem solver.

Responsibilities

• Actively work to meet monthly goals for N.C. Operations Scorecard.
• Processing of Customer Billings and Credits ensuring accuracy and compliance.
• Manage Daily Cash Box and deposits of checks received.
• Review monthly aging Will Call orders and their disposition.
• Review and process Return Goods.
• Review transfer discrepancies.
• File and Track carrier/vendor freight claims.
• Resolve Vendor Shipping Discrepancies.
• Other duties as assigned.

Skills

Accuracy

Communication

DIRTFT

Customer service

Outlook

Excel

Word

Tools

Office 365

Outlook

Excel

Word

Eclipse

SWMS

Job description

North Coast Electric in Vancouver, WA is seeking an organized office administrator to support billing, cash handling and daily operations. This role emphasizes accuracy, timely processing, and strong communication to ensure customer needs are met.

The position is on-site, 40 hours weekly, with benefits including healthcare, PTO, and a 401(k) plan. Proficiency with Outlook and Excel is preferred, and prior experience with office software is a plus.