Customer Service & Billing Specialist

Kedia Corporation; Parma (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

A global service provider based in Parma, OH is seeking a Customer Service Representative. In this role, you will interact with customers to provide information, resolve issues, and ensure satisfaction. Ideal candidates will showcase strong communication and active listening skills. This position offers a contract engagement within a dynamic, growth-oriented environment. If you enjoy helping people and solving problems, we welcome your application to join our team.

Qualifications

• Strong listening skills to fully understand customer needs.
• Excellent verbal communication for providing information and solutions.
• Ability to analyze customer feedback and resolve complaints effectively.

Responsibilities

• Provide information about products or services to customers.
• Keep accurate records of customer interactions and transactions.
• Resolve service or billing complaints efficiently.

Skills

Active Listening

Speaking

Service Orientation

Critical Thinking

Reading Comprehension

Negotiation

Tools

Avaya software

Microsoft Excel

CRM software

Job description

A global service provider based in Parma, OH is seeking a Customer Service Representative. In this role, you will interact with customers to provide information, resolve issues, and ensure satisfaction. Ideal candidates will showcase strong communication and active listening skills. This position offers a contract engagement within a dynamic, growth-oriented environment. If you enjoy helping people and solving problems, we welcome your application to join our team.