Customer Service Representative

Bruin Waste Management, LLC; Montrose (CO); On-site; USD 38,000 - 50,000; Full time

Job summary

Bruin Waste Management in Montrose, Colorado is seeking a Customer Service Representative to assist customers with accounts, billing questions, and general inquiries while maintaining accuracy and professionalism in all interactions.

The role requires organization, reliability, and a customer-focused approach, handling tasks across in-person, email, and phone communications, and coordinating with other departments to ensure smooth service delivery.

Qualifications

• High school diploma or equivalent required.
• Basic math, computer, and keyboarding skills are essential.
• Legible handwriting and strong attention to detail are necessary.
• Excellent verbal and written communication skills; Spanish is a plus.
• Exceptional interpersonal and organizational skills; multitasking in a fast-paced environment.

Responsibilities

• Greet and assist customers promptly, politely, and professionally in person, by email, and by phone.
• Maintain confidentiality and accuracy of all customer records and accounts.
• Post payments, process deposits, and assist with managing billing cycles (monthly, quarterly, 28-day).
• Prepare dispatch tickets, process delinquent notices, and resolve customer concerns effectively.
• Compose and distribute customer communications regarding service routes, pricing, or schedule updates.
• Maintain accurate and up-to-date office files, phone lists, and pricing sheets.
• Coordinate with IT to ensure system pricing accuracy.
• Process autopay and portal payments and run database reports to track services.
• Perform receptionist, telephone operator, and dispatcher duties as needed.
• Participate in company training and meetings; assist with staff training on customer communication.
• Support teamwork and collaboration across all departments to meet company goals

Skills

Basic math

Computer skills

Keyboarding

Attention to detail

Verbal and written communication

Spanish is a plus

Interpersonal skills

Multitasking

Professional demeanor

Colorado driver's license

Education

High school diploma or equivalent

Tools

Navusoft

Microsoft Excel

Word

Outlook

Teams

Adobe Acrobat

Google Maps

Job description

Customer Service Representative

Location: Montrose, CO, 2200 Industrial Drive
Company: Bruin Waste Management

About the Role:
Bruin Waste Management is seeking a motivated and detail-oriented Customer Service Representative to join our team. The ideal candidate is organized, professional, and passionate about providing exceptional service to our customers. This position plays a key role in assisting customers with setting up accounts, billing questions, and general inquiries while maintaining accuracy and professionalism in all interactions.

Qualifications:

• High school diploma or equivalent required

• Basic math, computer, and keyboarding skills

• Legible handwriting and strong attention to detail

• Excellent verbal and written communication skills, Spanish is a plus!

• Exceptional interpersonal and organizational skills

• Ability to handle multiple tasks simultaneously in a fast-paced environment

• Must represent Bruin Waste in a professional and positive manner at all times

• Must be able to obtain and maintain a valid Colorado driver’s license

Key Responsibilities:

• Greet and assist customers promptly, politely, and professionally in person, by email, and by phone

• Maintain confidentiality and accuracy of all customer records and accounts

• Post payments, process deposits, and assist with managingbilling cycles (monthly, quarterly, 28-day)

• Prepare dispatch tickets, process delinquent notices, and resolve customer concerns effectively

• Compose and distribute customer communications regarding service routes, pricing, or schedule updates

• Maintain accurate and up-to-date office files, phone lists, and pricing sheets

• Coordinate with IT to ensure system pricing accuracy

• Process autopay and portal payments and run database reports to track services

• Perform receptionist, telephone operator, and dispatcher duties as needed

• Participate in company training and meetings; assist with staff training on customer communication

• Support teamwork and collaboration across all departments to meet company goals

Software Proficiency:

• Navusoft

• Microsoft Excel, Word, Outlook, Teams

• Adobe Acrobat

• Google Maps

Why Join Bruin Waste:

We pride ourselves on providing reliable, community-focused waste management services with integrity and professionalism. As part of our customer service team, you’ll help us maintain the strong relationships that make Bruin Waste a trusted local partner.