Customer Service & Billing Coordinator

Ultimate Staffing; Connecticut; On-site; USD 25,000 - 30,000; Part time

Benefits offered by this job

Flexible part-time schedule

Competitive hourly pay

Job summary

Ultimate Staffing in Manchester, CT is seeking a friendly Customer Service Representative with Billing Experience for a part-time role (20-30 hours per week). You will handle customer inquiries, process invoices, verify pricing and taxes, and maintain accurate account records.

This role requires knowledge of billing, invoicing, or accounts receivable, plus strong communication and Excel skills. Familiarity with BuildOps, ServiceTitan, Sage, QuickBooks or similar systems is a plus.

Qualifications

• 2+ years of customer service, billing, or administrative experience.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office, particularly Excel.
• Experience with BuildOps, ServiceTitan, Sage, QuickBooks, or similar systems.
• Excellent attention to detail and organizational skills.
• Ability to multitask and work independently in a fast-paced environment.

Responsibilities

• Serve as the primary point of contact for customer inquiries via phone and email.
• Prepare and process customer invoices accurately and timely.
• Verify pricing, freight charges, taxes, and billing information.
• Apply customer payments and maintain account records.
• Monitor accounts receivable aging and follow up on outstanding balances.
• Assist with collections in a professional and customer-focused manner.
• Research and resolve customer billing discrepancies.
• Coordinate with operations, sales, and production teams to address customer concerns.
• Support month-end billing deadlines and reporting requirements.
• Maintain accurate customer files and documentation.
• Provide exceptional customer service while building positive client relationships.

Skills

Customer service

Communication

Microsoft Excel

Billing procedures

Tools

BuildOps

ServiceTitan

Sage

QuickBooks

Job description

Job Type: Part-Time (20-30 hours per week)

Pay: $20.00 per hour

Location: Manchester, CT

Job Type: Part-Time (20-30 hours per week)

Pay: $20.00 per hour

About the Role

We are seeking a friendly, organized, and detail-oriented Customer Service Representative with Billing Experience to join our team. This position combines customer support responsibilities with billing and quoting functions. The ideal candidate enjoys helping customers, resolving issues, and ensuring invoices and account records are accurate and up to date.

This is an excellent opportunity for someone with strong customer service skills and experience in billing, invoicing, or accounts receivable.

Responsibilities

• Serve as the primary point of contact for customer inquiries via phone and email
• Prepare and process customer invoices accurately and timely
• Verify pricing, freight charges, taxes, and billing information
• Apply customer payments and maintain account records
• Monitor accounts receivable aging and follow up on outstanding balances
• Assist with collections in a professional and customer-focused manner
• Research and resolve customer billing discrepancies
• Coordinate with operations, sales, and production teams to address customer concerns
• Support month-end billing deadlines and reporting requirements
• Maintain accurate customer files and documentation
• Provide exceptional customer service while building positive client relationships

Qualifications

• 2+ years of customer service, billing, or administrative experience
• Strong communication and interpersonal skills
• Proficiency in Microsoft Office, particularly Excel
• Experience with BuildOps, ServiceTitan, Sage, QuickBooks, or similar systems preferred
• Excellent attention to detail and organizational skills
• Ability to multitask and work independently in a fast-paced environment

Preferred Experience

• Manufacturing, service, construction, HVAC, plumbing, or industrial businesses
• Billing and invoicing
• Customer account reconciliation

What We Offer

• Flexible part-time schedule (20-30 hours per week)
• Competitive pay at $20.00 per hour
• Supportive team environment
• Opportunity for growth and skill development
• Stable and flexible work arrangement

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.