Customer Service & Billing Clerk

Kedia Corporation; Indianapolis (IN); On-site; USD 30,000 - 40,000; Full time

Job summary

A dynamic corporation in Indianapolis is seeking a Customer Service Clerk to assist customers by providing information, resolving problems, and collecting payments. The role involves multi-tasking and ensuring quality service by evaluating processes and making improvements. Ideal candidates will possess strong communication skills and a focus on customer satisfaction. If you're ready for a challenge in a fast-paced environment, we encourage you to apply.

Responsibilities

• Provides information to customers by verifying understanding of request.
• Initiates service by recording requests and forwarding to dispatch.
• Collects revenue by receiving and recording payments.
• Resolves billing problems by identifying the problem and explaining procedures.
• Improves quality results by evaluating processes and recommending changes.
• Updates job knowledge by participating in educational opportunities.

Skills

Informing Others

Verbal Communication

Resolving Conflict

Listening

Multi-tasking

Customer Service

General Math Skills

Promoting Process Improvement

Problem Solving

Thoroughness

Quality Focus

Job description

A dynamic corporation in Indianapolis is seeking a Customer Service Clerk to assist customers by providing information, resolving problems, and collecting payments. The role involves multi-tasking and ensuring quality service by evaluating processes and making improvements. Ideal candidates will possess strong communication skills and a focus on customer satisfaction. If you're ready for a challenge in a fast-paced environment, we encourage you to apply.