Customer Service BDC Representative – Sales Department

Huffines Auto Dealerships; Plano (TX); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

PTO Day One

Medical & Vision & Dental

401(k)

Life Insurance

Paid Holidays

Work-Life Balance

Chaplain Services

Job summary

Huffines Chevrolet – Plano, TX is seeking a Customer Service BDC Representative to support the sales and service teams. You will handle inbound/outbound calls, schedule appointments, and maintain customer data with a focus on courteous, efficient service.

Ideal candidates have a high school diploma or equivalent, strong interpersonal and communication skills, and the ability to multi-task in a fast-paced environment. On-site role with shift availability from 8:00 am to 8:00 pm.

Qualifications

• High school diploma or GED or equivalent work experience.
• Shifts between 8:00 am and 8:00 pm available.
• Exceptional interpersonal and communication skills.
• Moderate computer skills.
• Professional dress and behavior.
• Friendly, customer-service oriented.
• Ability to multi-task and work under pressure.

Responsibilities

• Making outbound and taking inbound calls to drive traffic for the sales or service department by setting appointments for prospective customers
• Updating and maintaining customer info in the designated software system
• Scheduling customers appointment
• Maintaining a prospect development system
• Ensuring protection of customer information by continually following Information security procedures
• Addressing customer concerns and issues or escalates as needed
• Coordinating questions and issues with the appropriate department personnel
• Directing customers to the appropriate department or point-of-contact
• Provides courteous and efficient electronic, phone, and face to face customer service assistance
• Taking ownership of each customer’s experience by immediately owning and resolving issues
• Other duties as assigned

Skills

Interpersonal skills

Communication skills

Multi-tasking

Computer skills

Education

High school diploma or GED

Tools

CRM software

Job description

Location: Huffines Chevrolet - Plano, TX

Job Id:7270

# of Openings:1

Customer Service BDC Representative

Why Work at Huffines:

Huffines operates 10 dealerships acrossMcKinney, Plano, Lewisville, and Corinth, representing top brands like Chrysler, Jeep, Dodge, Ram, Chevrolet,

Genesis, Hyundai, Kia, and Subaru. Celebrating over 100 years of award-winning service, Huffines is known for its strong leadership, excellent work-life balance, and commitment to “WOW” our customers, team members, community, and peers.

Join a company consistently voted a “Top Places to Work” in DFW, where growth, opportunity, and customer excellence drive everything we do!

Sales BDC Job Description:

The Huffines Business Development Representative is a technically savvy individual who understands computers, the internet, and other technologies and who can communicate in a clear efficient manner.The position is responsible for appointment setting and lead generation activities in support of the company’s sales department goals and providing courteous and efficient service to our customers.

Sales BDC Job Responsibilities:

• Making outbound and taking inbound calls to drive traffic for the sales or service department by setting appointments for prospective customers
• Updating and maintaining customer info in the designated software system
• Scheduling customers appointment
• Maintaining a prospect development system
• Ensuring protection of customer information by continually following Information security procedures
• Addressing customer concerns and issues or escalates as needed
• Coordinating questions and issues with the appropriate department personnel
• Directing customers to the appropriate department or point-of-contact
• Provides courteous and efficient electronic, phone, and face to face customer service assistance
• Taking ownership of each customer’s experience by immediately owning and resolving issues
• Other duties as assigned

Sales BDC Job Qualifications:

• High school diploma or GED or relative work experience
• Available to work shifts between 8:00 am and 8:00 pm.
• Exceptional interpersonal skills and excellent communication skills
• Must have moderate computer skill
• Professional dress and behavior
• Friendly and customer service focused
• Able to multi-task and work under pressure

Huffines Compensation and Benefits:

• Air conditioned office environment
• Paid time off (PTO - Day One Accrual)
• Optional benefits include medical, vision, dental, and Health Savings Account (HSA)
• 401(k)
• Company-paid life insurance
• Paid holidays
• Excellent work-life balance culture
• Chaplain Services

DRUG-FREE WORKPLACE

In addition to background checks, Huffines performs pre-employment and random drug testing hipr