Automotive Service Customer Service Representative (BDC)

Huffines Auto Dealerships; Plano (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

401(k) with company match

Paid time off

Company paid life insurance

Job summary

Huffines Auto Dealerships in Plano, TX is seeking a Service Business Development Center Representative. This role handles lead generation for the service department, schedules service appointments, coordinates loaner vehicles, and communicates clearly with guests to deliver courteous service.

You will work in a fast-paced, customer-focused environment with a schedule that includes opening and closing shifts and one Saturday per month.

Qualifications

• High school diploma or GED required.
• Minimum one year of customer service experience.
• Automotive industry experience preferred.
• Exceptional interpersonal and communication skills.
• Proficiency with computers, software applications, and technology systems.
• Self-starter able to meet production goals.
• Professional appearance and time management required.
• Friendly and customer service oriented.
• Proven ability to multi-task.

Responsibilities

• Schedule service appointments for guests.
• Coordinate loaner vehicles and communicate loaner agreements.
• Outbound calls to schedule vehicle service.
• Follow up on customer visits to ensure satisfaction.
• Address customer concerns or escalate as needed.
• Coordinate questions with appropriate department personnel.
• Provide courteous electronic and phone customer service.
• Take ownership of the customer experience and resolve issues.
• Work a varied schedule including opening and closing shifts; one Saturday per month.

Skills

Customer service

Communication skills

Time management

Multi-tasking

Motivated self-starter

Education

High school diploma or GED

Tools

Computers & software

Job description

Automotive Service Business Development Center Representative

Genesis of Plano

Why Work at Huffines

Huffines operates 10 dealerships across McKinney, Plano, Lewisville, and Corinth, representing top brands like Chrysler, Jeep, Dodge, Ram, Chevrolet, Genesis, Hyundai, Kia, and Subaru. Celebrating over 100 years of award-winning service, Huffines is known for its strong leadership, excellent work-life balance, and commitment to "WOW" our customers, team members, community, and peers.

Join a company consistently voted a "Top Places to Work" in DFW, where growth, opportunity, and customer excellence drive everything we do!

Service BDC Representative Job Description

The Huffines Service Business Development Representative is a technically savvy individual who understands computers, the internet, and other technologies and who can communicate in a clear efficient manner. The position is responsible for lead generation activities in support of the company’s service department goals and providing courteous and efficient service to our customers.

Service BDC Representative Job Responsibilities

• Directly responsible for scheduling service appointments for guests
• Will be expected to coordinate loaner vehicles for appointments and communicate with guests about their loaner agreements
• Future training to schedule valet service for our guests through a third party
• Must complete outbound calls to guests asking them to schedule their vehicles due for service
• Outbound calls reaching out to customers listed in our marketing campaigns for service scheduling
• Following up on customer visits to ensure customer satisfaction
• Addressing customer concerns and issues or escalating as needed
• Coordinating questions and issues with the appropriate department personnel
• Providing courteous and efficient electronic and phone customer service assistance
• Taking ownership of the customer experience by immediately addressing and resolving issues
• Able to work in a varied working schedule environment that includes both opening and closing shifts
• Business Development Center hours of operation 7:00am - 7:00pm
• One Saturday shift per month is required

Service BDC Representative Job Qualifications

• High school diploma or GED
• Minimum one-year customer service
• Automotive industry experience preferred
• Exceptional interpersonal skills and excellent communication skills
• Demonstrated proficiency in the use of computers, software applications, and technology systems
• Motivated self-starter able to establish and meet production goals
• Time management, professional dress, and behavior are all required for this position
• Friendly and customer service focused
• Proven ability to multi-task

Huffines Compensation and Benefits

• Competitive market wages
• Medical benefits, vision, dental, and Health Savings Account (HSA)
• Five-day work week (no mandatory overtime)
• 401(k) with company match
• Company-paid life insurance
• Employee discounts
• Paid time off (PTO)
• Paid holidays
• Chaplain Services

HUFFINES IS A DRUG-FREE WORKPLACE

In addition to background checks, Huffines performs pre-employment and random drug testing lopr