Automotive Service Customer Service Representative (BDC)

Huffines Auto Dealerships; Corinth (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Medical benefits

Vision and dental benefits

Health Savings Account (HSA)

401(k)

Paid time off

Paid holidays

Life insurance

Chaplain services

Job summary

Huffines Subaru in Corinth, TX is seeking a Service BDC Representative who can manage lead generation for the service department and provide courteous, efficient customer service. The role requires comfort with computers and technology and strong communication skills.

You will handle appointment scheduling, coordinate loaners, and perform outbound calls to engage guests for service needs, ensuring high-quality customer experiences throughout.

Qualifications

• High school diploma or GED required.
• Minimum one-year customer service experience.
• Automotive industry experience preferred.

Responsibilities

• Schedule service appointments for guests.
• Coordinate loaner vehicles and communicate loaner agreements.
• Initiate outbound calls to schedule vehicle service.
• Reach out to customers in marketing campaigns for service scheduling.
• Follow up on customer visits to ensure satisfaction.
• Address customer concerns or escalate as needed.
• Provide courteous electronic and phone service to customers.
• Take ownership of the customer experience and resolve issues.
• Work a schedule that may include opening and closing shifts (7:00am–7:00pm) and one Saturday per month.

Skills

Customer service

Interpersonal skills

Communication skills

Computer skills

Time management

Multi-tasking

Professional appearance

POS experience

Education

High school diploma or GED

Tools

CRM software

Job description

Position:Automotive Service Customer Service Representative (BDC)

Location: Huffines Subaru - Corinth, TX

Job Id:7267

# of Openings:1

Automotive Service Business Development CenterRepresentative

Why Work at Huffines

Huffines operates 10 dealerships acrossMcKinney, Plano, Lewisville, and Corinth, representing top brands like Chrysler, Jeep, Dodge, Ram, Chevrolet, Genesis, Hyundai, Kia, and Subaru. Celebrating over 100 years of award-winning service, Huffines is known for its strong leadership, excellent work-life balance, and commitment to “WOW” our customers, team members, community, and peers.

Join a company consistently voted a “Top Place to Work” in DFW, where growth, opportunity, and customer excellence drive everything we do!

ServiceBDC Representative Job Description

The Huffines Service Business Development Representative is a technically savvy individual who understands computers, the internet, and other technologies and can communicate clearly and efficiently. This position is responsible for lead generation activities to support the company’s service department goals and for providing courteous, efficient service to our customers.

ServiceBDC Representative Job Responsibilities

• Directly responsible for scheduling service appointments for guests
• Will be expected to coordinate loaner vehicles for appointments and communicate with guests about their loaner agreements
• Future training to schedule valet service for our guests through a third party
• Must complete outbound calls to guests asking them to schedule their vehicles due for service
• Outbound calls reaching out to customers listed in our marketing campaigns for service scheduling
• Following up on customer visits to ensure customer satisfaction
• Addressing customer concerns and issues or escalating as needed
• Coordinating questions and issues with the appropriate department personnel
• Providing courteous and efficient electronic and phone customer service assistance
• Taking ownership of the customer experience by immediately addressing and resolving issues
• Able to work in a varied working schedule environment that includes both opening and closing shifts
  • Business Development Center hours of operation 7:00am - 7:00pm
  • One Saturday shift per month is required

ServiceBDC Representative Job Qualifications

• High school diploma or GED
• Minimum one-year customer service
• Automotive industry experience preferred
• Exceptional interpersonal skills and excellent communication skills
• Demonstrated proficiency in the use of computers, software applications, and technology systems
• Motivated self-starter able to establish and meet production goals
• Time management, professional dress, and behavior are all required for this position
• Friendly and customer service focused
• Proven ability to multi-task

Huffines Compensation and Benefits

• Competitive market wages
• Medical benefits, vision, dental, and Health Savings Account (HSA), 401 (k)
• Five-day work week (no mandatory overtime)
• Company-paid life insurance
• Paid time off (PTO)
• Paid holidays
• Chaplain Services

HUFFINES IS A DRUG-FREE WORKPLACE

In addition to background checks, Huffines performs pre-employment and random drug testing lopr