Customer Service Banker

Merrimack County Savings Bank (The Merrimack); Bow (NH); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off

Paid parental leave

Tuition reimbursement

Professional development opportunities

Job summary

Merrimack County Savings Bank (The Merrimack) is seeking a Customer Service Banker to support customers with everyday banking needs and promote bank products. This on-site role at our Hooksett, NH branch emphasizes building trusted relationships and delivering a positive banking experience.

Responsibilities include deposits, withdrawals, and account maintenance, while offering referrals based on customer needs.

Qualifications

• High school diploma or GED.
• Minimum one year experience in customer service and/or cash handling role.
• Experience utilizing software applications to perform customer service duties.
• Strong interpersonal and organizational skills.
• Must be able to work rotating Saturdays.
• Ability to travel between branch locations as needed.
• Prior bank teller transaction knowledge a plus but not required.

Responsibilities

• Maintain a working knowledge of banking products and services while promoting them to the customer.
• Demonstrate an openness and willingness to switch between the teller and customer service positions as the needs arise.
• Complete individual and business account deposit/withdrawal transactions, account opening and maintenance activities including checking, savings and time deposits.
• Provide a professional customer service experience while obtaining new business opportunity referrals through needs based inquiry.
• Responds to questions and resolve problems or concerns for customers effectively and efficiently.

Skills

Customer service

Cash handling

Interpersonal skills

Organizational skills

Rotating Saturdays

Travel between branches

Education

High school diploma or GED

Tools

Banking software

Job description

Title:Customer Service Banker (Universal Banker)

Are you a customer-focused banking professional who enjoys building relationships, solving problems, and helping people feel confident with their banking needs? We’re looking for a Customer Service Banker who thrives on creating a welcoming environment, building trusted relationships, and delivering a positive banking experience.

As a Customer Service Banker, you’ll support customers with everyday banking needs, while helping to connect them with the products and services that best support their financial goals. If you enjoy building meaningful customer relationships, supporting your local community, and being part of a collaborative team environment, we invite you to explore our opportunity at our Hooksett, NH branch.

Why You’ll Love Working Here

In addition to a competitive salary, we offer a comprehensive benefits package designed to support you both personally and professionally, including medical, dental, and vision coverage, a 401(k) with company match, paid time off, paid parental leave, tuition reimbursement, professional development opportunities, and the chance to be part of a supportive team that values the work you do every day.

Starting pay begins at $21.63 per hour and is negotiable based on level of experience

What We’re Looking For

• High school diploma or GED
• Minimum one year experience in customer service and/or cash handling role
• Experience utilizing software applications to perform customer service duties
• Strong interpersonal and organizational skills
• Must be able to work rotating Saturdays
• Ability to travel between branch locations as needed
• Prior bank teller transaction knowledge a plus but not required

What You’ll Do

• Maintain a working knowledge of banking products and services while promoting them to the customer
• Demonstrate an openness and willingness to switch between the teller and customer service positions as the needs arise
• Complete individual and business account deposit/withdrawal transactions, account opening and maintenance activities including checking, savings and time deposits
• Provide a professional customer service experience while obtaining new business opportunity referrals through needs based inquiry
• Responds to questions and resolve problems or concerns for customers effectively and efficiently

Physical Requirements

This role is performed in a branch environment and requires regular standing and movement, visual and manual dexterity to operate office equipment, occasional handling of up to 40 pounds, and some bending and lifting. Independent travel to other branches or locations may be required.

Why Join Us

We believe in building genuine partnerships that encompass top-of-the-line customer service delivered by a culture of teamwork, integrity and excellence. We take pride in the communities that we serve!

If you’re ready to grow your banking career in a customer-focused community branch, we’d love to hear from you. Join an award-winning team where your contributions, service, and local impact will be valued every day.

We are an Equal Opportunity Employer. This includes veterans and individuals with disabilities.