Customer Service Banker

MVSB; Ashland (NH); On-site; USD 44,000 - 52,000; Full time

Job summary

MVSB is seeking a friendly Customer Service Banker to join our Ashland, NH team. This role supports customers with everyday banking needs, promotes products, and helps connect clients with services to meet financial goals.

The position requires ability to work rotating Saturdays, travel between branches as needed, and deliver a high level of customer service in a welcoming environment.

Qualifications

• High school diploma or GED required.
• At least 1 year experience in customer service and/or cash handling.
• Willingness to work rotating Saturdays and travel between branches.

Responsibilities

• Promote banking products and services to customers.
• Switch between teller and customer service as needed.
• Handle deposits, withdrawals, opening and maintaining accounts.
• Provide professional service and obtain referrals.
• Respond to questions and resolve customer concerns efficiently.

Skills

Customer service

Cash handling

Interpersonal skills

Software familiarity

Education

High school diploma or GED

Tools

Banking software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Banker

Full Time Customer Service Ashland, Ashland, NH, US

Company: MVSB

Title: Customer Service Banker (Universal Banker)

Position Details: Full Time, including rotational Saturdays

Are you a customer-focused banking professional who enjoys building relationships, solving problems, and helping people feel confident with their banking needs? We’re looking for a Customer Service Banker who thrives on creating a welcoming environment, building trusted relationships, and delivering a positive banking experience.

As a Customer Service Banker, you’ll support customers with everyday banking needs, while helping to connect them with the products and services that best support their financial goals. If you enjoy building meaningful customer relationships, supporting your local community, and being part of a collaborative team environment, we invite you to explore our opportunity at our branch in Ashland, NH.

MVSB is honored to be recognized as 1st Place for "Best Place to Work" by the Laconia Daily Sun's Best of the Lakes Region.

Why You’ll Love Working Here

In addition to a competitive salary, we offer a comprehensive benefits package designed to support you both personally and professionally, including medical, dental, and vision coverage, a 401(k) with company match, paid time off, paid parental leave, tuition reimbursement, professional development opportunities, and the chance to be part of a supportive team that values the work you do every day.

Starting pay begins at $21.63 per hour and is negotiable based on level of experience

What We’re Looking For

• High school diploma or GED
• Minimum one year experience in customer service and/or cash handling role
• Experience utilizing software applications to perform customer service duties
• Strong interpersonal and organizational skills
• Must be able to work rotating Saturdays
• Ability to travel between branch locations as needed
• Prior bank teller transaction knowledge a plus but not required

What You’ll Do

• Maintain a working knowledge of banking products and services while promoting them to the customer
• Demonstrate an openness and willingness to switch between the teller and customer service positions as the needs arise
• Complete individual and business account deposit/withdrawal transactions, account opening and maintenance activities including checking, savings and time deposits
• Provide a professional customer service experience while obtaining new business opportunity referrals through needs based inquiry
• Responds to questions and resolve problems or concerns for customers effectively and efficiently

Physical Requirements

This role is performed in a branch environment and requires regular standing and movement, visual and manual dexterity to operate office equipment, occasional handling of up to 40 pounds, and some bending and lifting. Independent travel to other branches or locations may be required.

Why Join Us

We believe in building genuine partnerships that encompass top-of-the-line customer service delivered by a culture of teamwork, integrity and excellence. We take pride in the communities that we serve!

We are an Equal Opportunity Employer. This includes veterans and individuals with disabilities.