Customer Service Attendant Supervisor

AVI Foodsystems; Erlanger (KY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401k

Paid vacations

Holidays

Training & growth

Job summary

AVI Foodsystems is seeking an energetic leader to serve as Customer Service Attendant Supervisor. The role is Monday–Friday, 2pm–10:30pm, with responsibilities across staff training, interviewing, inventory management, and profitability reporting at various accounts.

You will lead projects, supervise team members, ensure safety, and manage timecards while traveling to accounts as needed. A strong focus on service quality and operational efficiency is essential.

Qualifications

• Experience in training and developing team members.
• Ability to recruit, train and retain staff.
• Knowledge of inventory control and cost management.
• Strong reporting and profitability analysis skills.

Responsibilities

• Assist in training and development of team members.
• Interview applicants to maintain staffing levels.
• Review inventory and waste levels; make recommendations.
• Prepare monthly inventory action plans and reviews with team.
• Generate management reports to ensure profitability at accounts.
• Verify and sign off on timecards; travel to accounts as needed.
• Lead projects assigned by Operations/Branch Manager.
• Ensure safety and PPE compliance at accounts.

Skills

Team leadership

Training & mentoring

Inventory management

Reporting & analytics

Customer service

Staff scheduling

Job description

AVI Foodsystems is looking for an energetic and optimistic leader to fill the role of Customer Service Attendant Supervisor This position is Monday Friday 2pm 1030pm Founded in 1960 AVI Foodsystems has evolved into one of the most respected and trusted food service companies in the nation Providing comprehensive food services with a focus on the highest quality and freshest ingredients impeccable service and total value is the reputation we have earned and live up to everyday

Duties & Responsibilities

• Assists in the training and development of team members
• Interviews applicants for Customer Service Attendant positions to maintain necessary staffing levels
• Reviews inventory and waste levels of accounts and makes recommendations
• Prepares Inventory Report Card evaluations reviews these with team members and takes necessary disciplinary action monthly
• Completes monthly inventory action plans for team members
• Generate reports for management to ensure profitability at accounts
• Verifies and signs off on timecards
• Visits accounts and meets with account representatives
• Leads and assists on projects assigned by the Operations Manager or Branch Manager
• Lifts carries or otherwise moves objects weighing up to 40 pounds while training and assisting at accounts
• Walks bends crouches and climbs stairs
• Operates and maintains company owned vehicle in a safe manner; to be used for the purpose of traveling to branches and accounts
• Performs other duties as specified by management

Requirements

• Inspects accounts weekly to ensure machines are clean filling and operating correctly
• Recruits trains and retains team members
• Develop succession plans
• Operates accounts within labor guidelines
• Maintains team member inventory percentages direct labor costs waste percentages inventory levels and consumption
• Attend weekly staff meetings
• Addresses customer inquiriescomplaints within 24 hours
• Following all safety requirements at accounts which may include personal protection equipment such as hard hats safety glasses ear protection etc

Benefits

• A family culture and atmosphere
• Competitive compensation
• Health dental vision and life insurance for full time team members
• 401k with generous company match
• Paid vacations and holidays
• Immense training and growth opportunities
• We conduct pre employment drug testing

EOE