Customer Service Attendant Supervisor

AVI Foodsystems, Inc.; Holland (MI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid vacations

Growth opportunities

Job summary

AVI Foodsystems, Inc. is seeking an energetic Customer Service Attendant Supervisor to oversee daily operations and lead a team of customer service attendants across accounts. This role focuses on service quality, staff development, and account profitability.

The supervisor will recruit, train and retain team members, manage inventory and labor costs, and ensure timely handling of customer inquiries. A strong safety mindset and a family culture are emphasized throughout the role.

Qualifications

• Supervisory experience in a customer service setting.
• Ability to recruit, train and retain staff.
• Experience managing inventory, costs and waste.
• Ability to review and improve operational processes.
• Strong safety compliance and teamwork culture.

Responsibilities

• Assist in training and development of team members.
• Interview applicants for Customer Service Attendant positions.
• Review inventory and waste levels and make recommendations.
• Prepare Inventory Report Card evaluations and address disciplinary actions.
• Generate reports to ensure profitability at accounts.
• Verify and sign off on timecards.
• Visit accounts and meet with account representatives.
• Lead projects assigned by management.

Skills

Team leadership

Training & development

Customer service

Recruiting

Inventory management

Staff scheduling

Job description

AVI Foodsystems is looking for an energetic and optimistic leader to fill the role ofCustomer Service Attendant Supervisor.

Founded in 1960,AVI Foodsystemshas evolved into one of the most respected and trusted food service companies in the nation. Providing comprehensive food services with a focus on the highest quality and freshest ingredients, impeccable service and total value is the reputation we have earned and live up to everyday.

Duties & Responsibilities:

• Assists in the training and development of team members.
• Interviews applicants for Customer Service Attendant positions to maintain necessary staffing levels.
• Reviews inventory and waste levels of accounts and makes recommendations.
• Prepares Inventory Report Card evaluations, reviews these with team members, and takes necessary disciplinary action monthly
• Completes monthly inventory action plans for team members
• Generate reports for management to ensure profitability at accounts.
• Verifies and signs off on timecards.
• Visits accounts and meets with account representatives.
• Leads and assists on projects assigned by the Operations Manager or Branch Manager
• Lifts, carries or otherwise moves objects weighing up to 40 pounds while training and assisting at accounts.
• Walks, bends, crouches, and climbs stairs.
• Operates and maintains company-owned vehicle in a safe manner; to be used for the purpose of traveling to branches and accounts.
• Performs other duties as specified by management.

Requirements:

• Inspects accounts weekly to ensure machines are clean, filling, and operating correctly.
• Recruits, trains and retains team members.
• Develop succession plans.
• Operates accounts within labor guidelines.
• Maintains team member inventory percentages, direct labor costs, waste percentages, inventory levels, and consumption.
• Attend weekly staff meetings.
• Addresses customer inquiries/complaints within 24 hours.
• Following all safety requirements at accounts, which may include personal protection equipment such as hard
  hats, safety glasses, ear protection, etc.
• A family culture and atmosphere
• Competitive compensation
• Health, dental, vision, and life insurance for full-time team members
• 401(k) with generous company match
• Paid vacations and holidays
• Immense training and growth opportunities

We conduct pre-employment drug testing. EOE