Customer Service Attendant Supervisor

AVI Foodsystems; Louisville (OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive compensation

Health, dental, vision, and life insurance

401(k) with generous company match

Paid vacations and holidays

Training and growth opportunities

Job summary

A respected food service company is seeking a motivated Customer Service Attendant Supervisor to lead and develop a team. The role includes training team members, managing inventory, and ensuring high standards of customer service. Candidates should be prepared to address customer inquiries effectively and maintain operations within labor guidelines. This full-time position offers competitive compensation and benefits, including health insurance and a 401(k) plan.

Qualifications

• Experience in training and developing team members.
• Ability to manage inventory and ensure cleanliness of machines.
• Strong customer service skills and ability to address inquiries promptly.

Responsibilities

• Assist in the training and development of team members.
• Recruit, train, and retain staff for customer service positions.
• Review inventory and waste levels, making recommendations.
• Prepares Inventory Report Card evaluations and discusses with team members.
• Completes monthly inventory action plans for team members
• Generates reports for management to ensure profitability at accounts.
• Verifies and signs off on timecards.
• Visits accounts and meets with account representatives.
• Leads and assists on projects assigned by the Operations Manager or Branch Manager
• Lifts, carries or moves objects up to 40 pounds while training at accounts.
• Operates and maintains company vehicle for travels to branches and accounts.
• Performs other duties as specified by management.

Skills

Leadership

Training and development

Inventory management

Customer service

Budgeting

Customer service

Safety compliance

Job description

AVI Foodsystems is looking for an energetic and optimistic leader to immediately fill the role of Customer Service Attendant Supervisor, Full-time. This position works days, Monday through Friday.

Founded in 1960, AVI Foodsystems has evolved into one of the most respected and trusted food service companies in the nation. Providing comprehensive food services with a focus on the highest quality and freshest ingredients, impeccable service and total value is the reputation we have earned and live up to everyday.

Duties & Responsibilities

• Assists in the training and development of team members.
• Interviews applicants for Customer Service Attendant positions to maintain necessary staffing levels.
• Reviews inventory and waste levels of accounts and makes recommendations.
• Prepares Inventory Report Card evaluations, reviews these with team members, and takes necessary disciplinary action on a monthly basis
• Completes monthly inventory action plans for team members
• Generates reports for management to ensure profitability at accounts.
• Verifies and signs off on timecards.
• Visits accounts and meets with account representatives.
• Leads and assists on projects assigned by the Operations Manager or Branch Manager
• Lifts, carries or otherwise moves objects weighing up to 40 pounds while training and assisting at accounts.
• Walks, bends, crouches, and climbs stairs.
• Operates and maintains company-owned vehicle in a safe manner; to be used for the purpose of traveling to branches and accounts.
• Performs other duties as specified by management.

Requirements

• Inspects accounts weekly to ensure machines are clean, filling, and operating correctly.
• Recruits trains, and retains team members.
• Develops succession plans.
• Operates accounts within labor guidelines.
• Maintains team member inventory percentages, direct labor costs, waste percentages, inventory levels, and consumption.
• Attends weekly staff meetings.
• Addresses customer inquiries/complaints within 24 hours.
• Following all safety requirements at accounts, which may include personal protection equipment such as hard hats, safety glasses, ear protection, etc.

Benefits

• A family culture and atmosphere
• Competitive compensation
• Health, dental, vision, and life insurance for full-time team members
• 401(k) with generous company match
• Paid vacations and holidays
• Immense training and growth opportunities

We conduct pre-employment drug testing. EOE